Putting the customer first in the CX experience
In April Boldr attended ElevateCX 2023, a premier event for customer experience leaders which was...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Putting the customer first in the CX experience
How Caraway leads their CX with empathy
On the cusp of the 2022 holiday season, Caraway visited Boldr’s South Africa office to meet the...
CX Leaders… Assemble!
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...
Changing The World, One Student At A Time
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed,...
Progress and Ethics: The false dichotomy of AI
Every day, we are confronted with an overwhelming number of decisions that we must make, both in...
Four Lessons: Implementing a Living Wage for the First Time
“A rising tide lifts all boats” is a metaphor that means when a community shows material positive...
Enabling students in the higher education sphere
BibliU is a UK-based edtech company with a passion for education. With the vision of CEO and...
Boldr’s Community Impact Round-Up: January & February 2023
March is B Corp Month. We are proud to be B Corp certified because it keeps us focused and driven...
Boldr’s Legal Commitment to The World
We celebrated our first year as a B Corp on 5 November 2022 and we are in the middle of our second...
Boldr Founder recognized among Top 100 Impactful CEOs by MO
The 2023 MO100 Top Impact CEO Ranking has just been released. We are proud to announce that David...
Working with Boldr: A Game-Changer in the World of Outsourcing
Outsourcing has been a widely debated topic for a while now. As an industry, there are many pros...
Social media lights up for International Childhood Cancer Day
This February, the Boldr team in Mexico called on team members and the community to use their...