The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
Over-relying on AI in customer service can backfire; hybrid human-AI models improve satisfaction,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Over-relying on AI in customer service can backfire; hybrid human-AI models improve satisfaction,...
Minority Business Enterprise certification through Southern California Minority Supplier...
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....
For a business operating mostly online and servicing a global clientele, our website is our...
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192....
Earlier this month, Kabataan Party-list Representative Raoul Danniel A. Manuel re-filed the BPO...