Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
"AI should always be used to enhance what humans do best, not replace them."
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
"This is a great achievement for our business, to be selected for the fourth...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the emergence of AI codes of...
"This is a great achievement for our business, to be selected for the fourth time in a row is...
Over-relying on AI in customer service can backfire; hybrid human-AI models improve satisfaction,...
Minority Business Enterprise certification through Southern California Minority Supplier...
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....
For a business operating mostly online and servicing a global clientele, our website is our...
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...