Unleash exceptional outsourced customer support with Boldr.

We build offshore teams just like you would.

Partnership is at the core of our approach to outsourcing. We intentionally build our teams, just like you would. With our integrated approach, it is difficult to see where your team ends and ours begins. As your strategic partner, we leverage our expertise to reduce your costs while delivering superb day-to-day technical and customer support.

When you invest in our ethically-sourced team members, you will reap the benefits: faster onboarding, higher CSAT, lower AHT, significantly lower churn, and more positive customer interactions.

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Why choose Boldr?
Faster
Faster Onboarding
Get up and running with our team in weeks, not months.
Effortless
Effortless Integration
Seamlessly integrate our team members with yours to quickly elevate your customer experience.
Specialized
Specialized Expertise
Our team has deep experience supporting leading SaaS businesses.
Scalability
Scalability
Easily scale your support operations to meet growing demand.
Customer-Centric
Customer-Centric Focus
Deliver exceptional customer experiences that drive loyalty and retention.
Ethical
Ethical Practices
Benefit from our B Corp certification and commitment to social responsibility.
We established and operate stellar global support teams for:
“Our Boldr teammates are an integral part of our team at Afresh. We're not separate; we intertwine, communicate constantly, and solve problems together. We work toward one mission, and this connectivity is reflected in the quality and engagement of our team members. I love that.”
Keisha Armand
Keisha Armand | Director of Support, Afresh
“I never had any doubts about the alignment of values. The question for us would be whether Boldr could deliver the talent with the competencies required for seamless integration with our existing teams. Our experience has been great, confirming that this integration has been very successful.”
Neil Smith
Neil Smith | VP of Technical Support, Iterable

Boldr is trusted by top SaaS organizations to:

  • Deliver a premium, white-glove customer support experience
  • Create or refine job descriptions for your new or expanding team
  • Seamlessly integrate our team members with yours to quickly elevate your customer experience
  • Quickly ramp up with our:
    • Expert talent acquisition
    • Best-in-class implementation
    • Industry-leading CX and performance management
  • Simplify workflows and documentation for:
    • Customer and Technical support
    • Support engineering
  • Enable your business to innovate and expand into new markets
  • Meet or exceed your KPIs
boldr-is-trusted-by-top-saas-organizations
strategy-and-innovation

Our clients focus on strategy and innovation while we:

  • Resource top-tier global talent within your budget
  • Provide a living wage and industry-leading benefits
  • Integrate talent tightly into your culture and team
  • Coach, train, and incentivize team members for career growth
  • Expand your global coverage with sun-chasing teams

We meet the specialized needs of SaaS businesses by providing:

  • Team members who are 100% dedicated to your business
  • Customer Support Outsourcing
  • Technical Support Outsourcing
  • Customer Experience Consulting
  • Support Engineering
  • Quality Assurance
technical support
customer-support-boldr

Our commercial model is flexible and transparent:

  • Contract, monthly billing, plus relevant costs
  • Our rates are scoped based on:
    • Your preferred partnering solution
    • Team location
    • Team size, roles, and desired level of self-management

The Boldr difference - humanity with performance:

  • We are the employer-of-choice in our markets because we live our values
  • We helped define a living wage in our communities and then pioneered it in the BPO space
  • Our candidate assessment is the most thorough in the industry
  • Our team members have access to comprehensive career development tools and training - and we incentive their participation
  • Our performance management program incorporates your mission and vision through the lens of your KPIs - twice a year
  • Our offices are a reflection of our commitment to engaging the whole person - inclusive and celebratory programming, on-site mental health professionals, quarterly team member spotlights, bi-annual reviews, predictable working hours, and supportive staff
boldr-team
A geographically diverse team of +1500
United States
Mexico
Canada
South Africa
Philippines

Tailor the offshore team you need with Boldr's flexible partnering options.

Managed Outsourcing

Empower your operations with our robust SaaS outsourced customer support expertise and allow your internal team to drive strategic growth to your business.

Global Employment

Utilize our global hiring platform to scale your team with ethically sourced top talent, while retaining the benefits of direct management.

"We bring a wealth of expertise in technology solutions for Software as a Service outsourced customer support, ensuring a seamless integration that propels you to new heights. From robust infrastructure to proactive innovation, we are your dedicated partners in advancing the future."

Vicky Windell
Vicky Windell, Head of SaaS and Tech at Boldr

Are you ready to find a Boldr way to build a high-performing team for your business?

Start your journey with Boldr today, fill out the form and get a free consultation from one of our expert account executives: