With teams spanning all global time-zones, Boldr is open for business 24/7
Our open-collaboration model enables teams around the world to co-create solutions and deliver services for our clients regardless of work location - remote, in-office, or hybrid. We celebrate the value cultural diversity brings to our teams.
A Geographically Diverse Team of 1500+
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We’re on a mission to transform the BPO industry
Many legacy outsourcing practices placed too much emphasis on profit extraction at the expense of people's wellbeing.
Boldr is leading the industry transformation toward a mission driven approach by responsibly operating in all we do.
Meet the team leading the change
With decades of combined experience, we are experts in building high-performing teams that impact your business and elevate the communities we call home.
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Jon Schneiders has spent more than a decade helping people unlock their potential around the world. Multilingual and proudly cosmopolitan, he leads People Success & Country Operations at Boldr, blending a global mindset with deep expertise in Learning & Development.
A Gallup-Certified Strengths Coach, Certified PDA Analyst, and member of the International Federation of Professional Managers, Jon believes thriving teams start with thriving individuals. He’s on a mission to build careers, spark growth, and create workplaces where talent thrives. Based in sunny Mérida, Jon leads with energy, empathy, and a deep belief that work should feel like a place you grow, not just a place you go.
Outside of work, you’ll find him chasing wellness through sports, movement, and a relentless passion for growth—both personal and professional.
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Outside of spending as much quality time as possible with her family, she loves the outdoors and challenging herself.
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Ray Torres is a revenue leader with over a decade of experience across RevOps, Sales, and Client Success. As Director of Revenue Operations at Boldr, a global outsourcing partner and certified B Corp, he leads the systems and strategies that align go-to-market teams and drive sustainable growth.
His work bridges structure and scale—architecting forecasting models, pricing strategies, and service operations that bring clarity to complexity. With roots in international sales and client delivery, Ray brings a full-funnel view to solving operational challenges. He holds multiple HubSpot certifications and approaches growth with the precision of a mathematician and the instincts of a systems thinker.
Ray studied Mathematics at the University of Southern California. He finds energy in movement—HIIT workouts, swimming, the ocean—and inspiration in thoughtful design, a well-composed meal, and the quiet confidence of a vanilla matcha latte done right.
LA-based. Globally curious. Never not building toward better.
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Josh Oliver is the Senior Director of Customer Support at Boldr.
His leadership has been instrumental in transforming customer and business support operations, driving growth, efficiency, and unwavering client loyalty. Josh has not only advanced new business development but also mastered customer relationship management, ensuring every interaction strengthens trust and long-term partnerships.
He leads with a problem-solving mindset, turning challenges into opportunities for innovation and operational excellence. By fostering seamless, high-impact support systems, he don’t just respond to needs— he anticipates them, reinforcing a customer-centric mission that drives sustained success.
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Boldr's Chief Revenue Officer,
Greg is a GTM and CX executive driven by a passion for elevating both client and employee experiences. With a comprehensive background spanning Sales, Success, and Support leadership, he excels at enabling organizations to capture new business, expand recurring revenue streams, and cultivate lasting customer loyalty.
Known for his ability to drive strategic change and build high-performing teams that boost revenue, minimize churn, and foster individual and team growth. He thrives on navigating new industries, cultivating passionate teams, and developing scalable strategies that align around the customer and employee journey.
Mercer Smith is our Senior Director of CX Strategy and Solutions
She transitioned from being a barista to working in customer experience 20 years ago, and life hasn't been the same since.
She has been fortunate enough to work at companies like Wistia, Atlassian, Trello and Appcues. She has worked with amazing customer-facing folks to create scalable strategies and delight customers.
Now, She spend her time helping to elevate leaders of teams and empower them to create the best customer experience. Employee-centered teams with simple, beautiful processes are where she finds her joy.
Outside of her work with Boldr, She also consults and writes for businesses such as Help Scout, HubSpot, and others.
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Pete Eickhaus is the Vice President of Client Experience at Boldr, where he partners with clients to deliver exceptional services that help them achieve their strategic and financial goals.
He brings a deep understanding of complex service and operational environments, and the dynamics that influence long-term success and sustainable outcomes. He is passionate about aligning high-performing talent with purposeful work aimed to solve our clients’ challenges and aspirations.
Pete leads with a strong belief in the potential of people. He specializes in developing leaders and mobilizing teams that elevate the client experience and unlock growth. His approach integrates operational rigor with human-centered leadership—ensuring clients meet their goals while creating meaningful careers and an impact on communities.
Pete is based in South Africa, and when not working, he’s likely spending time with his family or out in nature, most often riding waves.
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Inna Magpantay has been with Boldr since 2017, growing alongside the company as it expanded its impact across global communities. As Chief of Staff, she partners with the CEO and COO to drive strategic alignment through OKRs, uphold the rhythm of the business, and keep the organization focused on what matters most.
With a strong grasp of cross-functional dynamics, Inna plays a key role in turning vision into action. She works with the Senior Leadership and their teams to streamline operations, strengthen executive communication, and deliver high-impact initiatives, all while staying grounded in empathy, clarity, and Boldr’s mission of purpose-driven work.
Beyond Boldr, Inna recharges through surfing and triathlon training, bringing both the same spark and curiosity. As radiant as the sun and just the right mix of silly and cheeky, she brings energy, humor, and warmth into everything she does.
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Boldr's Director of Finance,
Gregg brings over a decade of diverse experience in the finance industry, actively contributing since January 2012 across sectors such as asset rental, BPO, software development, IT support, tourism, trusts, manufacturing, and distribution. Throughout his career, he has consistently prioritized professional growth, earning a BCom in Financial Accounting, a Diploma in Financial Management (NQF 6), and a Certificate in Portfolio Management, along with a wide range of online certifications. He is currently expanding his skill set through courses in data analytics, reflecting his commitment to staying ahead of industry trends.
A strong advocate for innovation in accounting, Gregg is particularly passionate about harnessing technology to streamline financial reporting, improve accuracy, and accelerate turnaround times.
Outside the office, Gregg enjoys hitting the gym, reading, and playing chess. He also has a strong appreciation for sports and a lifelong love of cars.
Passionate about innovation within the accounting realm, he particularly values leveraging technology to streamline reporting, enhance accuracy, and improve turnaround times.
Outside of work, he enjoys regular gym sessions, reading, and indulging in his love for chess. Additionally, he has a keen interest in sports and cars.
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A seasoned development professional with over 10 years’ accumulated experience in development communications strategy and execution for multilateral development banks and institutions such as the Asian Development Bank, the International Labor Organization, and Plan International. Her communications experience covers developing research on youth economic empowerment, labor market dynamics, and youth participation in sustainable development. Glo also specializes in project specific content creation and technical writing. Glo has led and managed custom research and communications projects for global development organizations’ communications campaigns.
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Chad Wegrecki is Boldr’s Director of Business Operations. He is a motivated and driven professional, boasting over a decade of experience in crafting best-in-class customer support.
His passion lies in catalyzing positive change, where he seamlessly merges software solutions with human interaction to elevate user experiences.
Armed with a readiness to harness technology, he is capable of driving significant transformations within your organization, ensuring the delivery of exceptional user experiences while fostering collaboration and motivating teams.
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Chrissy is a customer success leader dedicated to improving experiences across each step of the customer journey. With experience in strategic planning and team leadership, She ensure our efforts align with customer needs and business goals. She take ownership of change management, collaborating with internal product teams and third-party partners to thoughtfully address every detail of our support experience.
She is skilled in engaging customers at key points in their journey, utilizing customer journey mapping to improve retention and help customers achieve their desired outcomes. Her approach is rooted in understanding customer insights and trends, allowing her to refine strategies as needed. She is deeply curious about AI and the way it can improve the customer journey and our brand.
She leads by example and drives a culture of continuous improvement. She actively contribute to senior leadership discussions, influencing strategic direction and maintaining key metrics to inform decisions. She's committed to building strong relationships and creating effective support strategies that empower teams to deliver exceptional service.
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Ileana is a people-oriented professional with over a decade of expertise in talent management, organizational development and people operations. She currently leads HR strategies and operations across the North America region, delivering high quality support to leaders and Team Members.
Ileana is a proud pioneer of our Mexico Office and has focused on being a strategic partner to the business while addressing Team Member’s needs, drawing her background in building regional HR functions from the ground up in the IT and Customer Service sectors.
Ileana is passionate and committed to making a positive impact through her work, and is known for her adaptability, collaborative leadership, and ability to thrive in fast-paced, multicultural environments. She brings a people-first approach to every challenge, consistently focusing on building an inclusive, supportive, and high-performing workplace.
When Ileana is not working she enjoys a good puzzle challenge. Her proudest accomplishment being a 3,000-piece Hogwarts puzzle!
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Kim Kay is the Global Talent Acquisition Director at Boldr, where she leads the company’s global hiring strategy and partners closely with leadership to drive Boldr’s growth through people. With over 12 years of experience in Human Resources, Kim has developed deep expertise across the full People function, with particular focus in Talent Acquisition, Business Partnering, and Total Rewards.
Throughout her career, Kim has led high-performing teams across multiple HR disciplines, working with global organizations to design and implement strategies that align talent goals with overall business objectives. She brings a unique ability to connect people-centered solutions with company vision, ensuring the right talent is in place to support long-term growth.
At Boldr, Kim is passionate about creating meaningful candidate and employee experiences, building scalable hiring processes, and contributing to the company’s broader mission. Her leadership is rooted in a people-first mindset and a strong belief that talent is at the heart of business success.
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Our success combines an ambitious vision with operational excellence.
Excellence is the relentless pursuit of exceptional performance, continuous improvement, and surpassing expectations. It is a commitment to achieving the highest standards of quality, efficiency, innovation, and customer satisfaction; not because we’re being watched, but because it’s the right thing to do. We seek to set ambitious goals and foster an environment that encourages everyone to continuously improve, in search of their full potential.
Our best connections start with authenticity.
Being authentic is about celebrating our strengths and understanding that our best work is done when we shine as our whole selves. Like teamwork, it’s not about being the same. It’s about bringing each of our unique talents together into a greater whole. Being authentic promotes a culture of openness and trust, honest communication, and respect. We embrace vulnerability and create a safe place where we can be our whole human selves and build meaningful connections. We foster an environment where everyone feels valued, respected, and accepted.
At the heart of great partnerships, we’ll always find empathy.
Being authentic isn't enough, we have to show up in a way that is empathetic to the people, or situation, we are in. By cultivating compassion, active listening, and support, we take the time to slow down, ask clarifying questions, and understand the true needs of those we support and serve. Through empathy, we create solutions and services that meet the true needs of our team, our Clients, and our Communities. By deepening understanding and compassion towards others, we create a culture of inclusivity, trust, vulnerability, and collaboration.
We do our best work by being curious.
We value exploration, learning, and growth, none of which happens without curiosity. Curiosity opens up possibilities, promotes creativity, and encourages us to approach challenges without judgment and with an open mind. We create an environment where new ideas and questions are welcome, and mistakes are seen as opportunities to learn, which leads to a culture of innovation and growth.
We grow by remaining dynamic.
We know that flexibility, adaptability, and calculated risk-taking is how we thrive in a fast-paced environment. This encourages us to adjust quickly to changing circumstances, lean into our strengths, and identify the growth opportunities. We cultivate a culture of innovation and agility by experimenting with new, fresh, and complementary ideas.
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