We delight your customers so you can grow your business.

White-glove outsourced customer service at an ethical price.

Exceptional service is in our DNA. We provide an experience that will delight your customers while also nurturing loyalty. As your strategic partner, we capitalize on our expertise and scalability to create exceptional and personalized customer service interactions. Every time.

Investing in an ethically sourced team will pay off with faster onboarding, more positive customer interactions, higher customer satisfaction, and lower attrition.

Let’s start working

Get a free consultation from one of our experts

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We build and run outstanding worldwide customer service teams for:
“We found a recipe that works with Boldr, and it's exciting to see how our company will grow. I think clients don't realize that with Boldr it's more than just outsourcing of agents, but different elements of data entry, support, logistics, things we can grow outside of CX as our organization matures.”
Mark Riskowitz
Mark Riskowitz | VP of Operations, Caraway
“Brooklinen has been a trusted partner with Boldr for the last 3 years. We have gone from having a team in one region handling one channel of support to now having four regions with Boldr handling all of our support channels. Today, we have a global CX team and that would not have been possible without Boldr's direct support.”
Jenna Best
Jenna Best | Head of Customer Experience, Brooklinen

Leading eCommerce companies trust Boldr to:

  • Seamlessly integrate our global talent with your in-house team
  • Quickly ramp up with our:
    • Expert talent acquisition
    • Best-in-class implementation
    • Industry-leading customer experience and performance management
  • Deliver a premium, white-glove customer service experience to turn your customers into cheerleaders
  • Create or refine job descriptions for your new or expanding team
  • Elevate your retention efforts or loyalty program
  • Effortlessly ramp-up for seasonal support and strategic capacity planning
  • Enable your business to innovate and expand into new markets
  • Meet or exceed your KPIs
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boldr-premium-customer-experience

We meet the unique demands of an eCommerce business by providing a premium customer experience in:


  • Outsourced Customer Service
  • Outsourced Technical Support
  • Seasonal Support
  • Revenue and Retention
  • CX Consulting
  • Social Media Specialists
  • Fulfillment Specialists
  • Fraud detection and mitigation
  • Front-office support
  • Back-office and administrative support

Your business can focus on innovation and growth while we:

  • Resource top-tier global talent within your budget
  • Provide a living wage and industry-leading benefits
  • Integrate talent tightly into your culture and team
  • Coach, train, and incentivize team members for career growth
  • Expand your global coverage with sun-chasing teams
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boldr-high-performance-customer-service

Our offering is suited if you are looking for:

  • High-performance outsourced customer service and specialist assistance
  • Reliable customer support with redundancies in place
  • A variety of surprise and delight experiences for customers
  • A vast knowledge base of technical platforms and service offerings

The Boldr difference: humanity with performance.

  • We are the employer-of-choice in our markets because we live our values
  • We helped define a living wage in our communities and then pioneered it in the BPO space
  • Our candidate assessment is the most thorough in the industry
  • Our team members have access to comprehensive career development tools and training - and we incentive their participation
  • Our performance management program incorporates your mission and vision through the lens of your KPIs - twice a year
  • Our offices are a reflection of our commitment to engaging the whole person - inclusive and celebratory programming, on-site mental health professionals, quarterly team member spotlights, bi-annual reviews, predictable working hours, and supportive staff
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A geographically diverse team of +1500
United States
Mexico
Canada
South Africa
Philippines

"A best-in-class customer experience bridges different factors like elevated KPIs and handling large volumes. Team retention strategies are very strong and we are knowledgeable about your product, redundancy, and location."

Abbey Sparks
Abbey Sparks, Head of eCommerce for Boldr

Discover a Boldr way to form an ethically-sourced and high-performing support team for your eCommerce business.

Start your journey with Boldr today, fill out the form and get a free consultation from one of our expert account executives: