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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Global outsourcing leader Boldr earns Minority Business Enterprise certification
Minority Business Enterprise certification through Southern California Minority Supplier...
Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
All You Need to Know About the 2024 Support Driven Expo
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....
Boldr launches a brand new site
For a business operating mostly online and servicing a global clientele, our website is our...
Delivering on Our Living Wage Commitment in 2023
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Boldr Announces Mari Parker as President
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
The Humans Behind the CX Experience
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
Navigating the Global Work Space at ElevateCX
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
Boldr’s Inc. 5000 Journey Continues
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192....
Embracing living wage before it becomes legislation
Earlier this month, Kabataan Party-list Representative Raoul Danniel A. Manuel re-filed the BPO...
CX Leaders… Assemble!
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...