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How Feather is Streamlining Their Customer Journey

When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South African offices in Cape Town to engage with their extended Boldr team members, we asked some questions...

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Your Customers Deserve Better Than Bots — Why Human-First Support Matters
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One promotion helped a team member send their brother to college. Another...

Your Customers Deserve Better Than Bots — Why Human-First Support Matters
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Mission-driven BPO leader Boldr included in Inc. 5000
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Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
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Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

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Teeing Off with Exceptional Customer Service
February 18 2025

“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically
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Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...

Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...

Mission-driven BPO leader Boldr included in Inc. 5000
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Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Outsourcing
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It’s Time to Expect More From Your CX Partner
May 20 2025

Outsourcing isn’t broken. It’s just been done wrong until now.

Human-First CX Delivers Measurable Results
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We don’t just talk about people-first support — we build it into every team and...

AI Alone Isn’t a CX Strategy — Here’s a Better Way
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AI is an incredible tool — but it’s not the whole answer.