Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
Customer support and CX have undergone radical transformations over the last...
Things to Consider Before Outsourcing Your Customer Support
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr's Community Impact Round-Up: May and June 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Community Impact Round-Up: March-April & Boldr Impact Day 2024
From supporting education initiatives to promoting mental health awareness,...
Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Boldr launches a brand new site
For a business operating mostly online and servicing a global clientele, our...
What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Retail’s nightmare: Can inconvenience stores ever work?
Boldr's President and COO, Mari Parker and Nick Petros, President of ...
High-Growth Ethical Outsourcing at Scale, a Podcast With Mari Parker
Boldr recently featured in a new episode of the Outsource Accelerator Podcast...
Why Australian Companies are Outsourcing to the Philippines
A quick search on Australian companies and outsourcing to the Philippines results in a Google first...
Q&A with Urth: How Outsourcing Customer Support Improved Service Quality for a Purpose-First Startup
Conscious design and positive impact—these are at the core of Urth. This Australia-based startup,...
Q&A with Cheryl Mack: On Finding an Outsourcing Partner You Can Trust
Meet Cheryl Mack. She’s the National Head of Community at Stone & Chalk, an Impact Network in...
Octane AI Turns to Boldr for Shopify Plus Support and Intercom Automation
The Octane AI team recently received powerful news that any business supporting eCommerce would...
Q&A with an Australian Startup: How Coassemble Decided to Outsource Key Processes to the Philippines
Coassemble is an Australia-based startup that offers an all-in-one eLearning training platform....