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Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence

"Seriously, you all are the best. Quick to respond, and the issue is normally super minor, and you always make sure to get it handled fast. When people talk about customer service, they should use...

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Your Customers Deserve Better Than Bots — Why Human-First Support Matters
April 17 2025

Your CEO is not a BPO virgin; they just want to get it right
March 24 2025

C-level leaders of high-growth organizations don’t need to be sold on Business...

Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024

Making the decision to leverage a BPO for customer support isn’t easy.

Impact
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Community Impact Round-Up: February-May
June 04 2025

At Boldr, we believe in driving meaningful change in the communities we serve....

The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025

One promotion helped a team member send their brother to college. Another...

Your Customers Deserve Better Than Bots — Why Human-First Support Matters
April 17 2025
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
May 10 2024

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
July 11 2025

"Seriously, you all are the best. Quick to respond, and the issue is normally...

Teeing Off with Exceptional Customer Service
February 18 2025

“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

News
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025

Over-relying on AI in customer service can backfire; hybrid human-AI models...

Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Outsourcing
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Why we're doubling down on humans in the age of AI
July 29 2025

“Boldr isn't defined by its tools; we're defined by our team.”

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025

For years, outsourcing success was measured in headcount: more people meant...

Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025

If your customer support metrics look worse after implementing AI,...

Building Trusting Partnerships

In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...