

Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business...

Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.

Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one...

Community Impact Round-Up: December 2024- January 2025
At Boldr, we believe in driving meaningful change in the communities we serve....

The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
As businesses face an increasingly competitive global landscape, prioritizing...

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Teeing Off with Exceptional Customer Service
“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

All You Need to Know About the 2024 Support Driven Expo
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...

Boldr launches a brand new site
For a business operating mostly online and servicing a global clientele, our...

Building a people-first strategy to AI in customer support
“What’s the difference between a decent support experience and a great one?...

Exceed CX-pectations with a tech-fluent BPO
"Ideal outsourcing gives you the edge you didn’t even know you were missing".

What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...


Community Impact Round-Up: December 2024- January 2025
At Boldr, we believe in driving meaningful change in the communities we serve. Through partnerships...

The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
As businesses face an increasingly competitive global landscape, prioritizing Justice, Equity,...

What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
Boldr's Community Impact Round-Up: May and June 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to explore and develop...

Community Impact Round-Up: March-April & Boldr Impact Day 2024
From supporting education initiatives to promoting mental health awareness, Boldr's team members...

Boldr Celebrates its Second Cohort of BPO Training Academy Graduates in South Africa
In the rural town of Hazyview, the second cohort of students recently completed our BPO training...

#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of our B Corp...

Boldr's Community Impact Round-Up: January and February 2024
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled to reflect on the...

Introducing "Boldr Economics": Our Theory of Change
“How does your company make a real impact by existing?”

Delivering on Our Living Wage Commitment in 2023
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...

Boldr's Community Impact Round-Up: November and December 2023
Manila: Navigating Non-Voice Opportunities – Boldr's Insightful Webinar with BagoSphere In...