5 Things We Learned from the UN Global Compact Sustainability Summit
The 2023 Sustainability Summit of the UN Global Compact catalyzed change by illuminating crucial...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
Impact
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Community Impact Round-Up: December 2024- January 2025
February 24 2025
At Boldr, we believe in driving meaningful change in the communities we serve....
The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024
As businesses face an increasingly competitive global landscape, prioritizing...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Boldr launches a brand new site
February 08 2024
For a business operating mostly online and servicing a global clientele, our...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
5 Things We Learned from the UN Global Compact Sustainability Summit
What are the Benefits of Hiring Full-Time Employees vs. Contract Workers in Outsourcing?
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
Boldr Partners with Life Choices to Connect Unemployed Youth with Tech Jobs
South Africa is a nation of remarkable beauty and diversity, but it also grapples with one of the...
Boldr’s “B Day”: Reflecting on Two Years of Becoming a B Corp
It has been exactly two years since we received our B Corp status. Two years is a milestone...
Mandela Day at Boldr
Mandela Day is an international day of remembrance and celebration dedicated to the life and legacy...
Paying a Living Wage in South Africa
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Supporting access to employment for Persons with Disabilities (PWDs) in the Philippines
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
Boldr’s Community Impact Round-Up: July and August 2023
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
Enabling economic mobility in rural South Africa through the Boldr BPO Academy
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
B Corps Urth and Boldr team up to protect Philippine shorelines
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Making Waves: Boldr’s Progressive Impact on Ocean Conservation in the Yucatan
Protecting our environment is not an activity exclusive to non-profit organizations or...
The Drag Queens’ Return
It was a hot Saturday afternoon on July 22, 2023. We paved our way through the chaotic street of FB...