Building a people-first strategy to AI in customer support
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
Imagine you’re nine months into your contract with your outsourced tier-one...
At Boldr, we believe in driving meaningful change in the communities we serve....
As businesses face an increasingly competitive global landscape, prioritizing...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
“What’s the difference between a decent support experience and a great one?...
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
"Ideal outsourcing gives you the edge you didn’t even know you were missing". The customer...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
Boldr's President and COO, Mari Parker and Nick Petros, President of PinchForth, Inc. highlight...
Boldr recently featured in a new episode of the Outsource Accelerator Podcast to delve into the...
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...