Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant more growth, and growth...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant more growth, and growth...
If your customer support metrics look worse after implementing AI, congratulations! Your strategy...
Outsourcing isn’t broken. It’s just been done wrong until now.
We don’t just talk about people-first support — we build it into every team and process.
AI is an incredible tool — but it’s not the whole answer.
“We want a partner who feels like part of our team.”
One promotion helped a team member send their brother to college. Another helped a family build...
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
"Ideal outsourcing gives you the edge you didn’t even know you were missing". The customer...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
Boldr's President and COO, Mari Parker and Nick Petros, President of PinchForth, Inc. highlight...
Boldr recently featured in a new episode of the Outsource Accelerator Podcast to delve into the...