


For years, outsourcing success was measured in headcount: more people meant more growth, and growth was synonymous with success. But today, that’s no longer true. Just as with everything else, AI has...
READ MOREFor years, outsourcing success was measured in headcount: more people meant more growth, and growth was synonymous with success. But today, that’s no longer true. Just as with everything else, AI has...
READ MORE
Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business...

Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.

Community Impact Round-Up: February-May
At Boldr, we believe in driving meaningful change in the communities we serve....

The Future of Career Progression: Sustaining Families, Building Legacy
One promotion helped a team member send their brother to college. Another...

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
"Seriously, you all are the best. Quick to respond, and the issue is normally...

Teeing Off with Exceptional Customer Service
“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Turning Gratitude Into Action: Boldr's Client-Led Impact Story

Global outsourcing leader Boldr earns Minority Business Enterprise certification

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

It’s Time to Expect More From Your CX Partner
Outsourcing isn’t broken. It’s just been done wrong until now.

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

It’s Time to Expect More From Your CX Partner
Outsourcing isn’t broken. It’s just been done wrong until now.


Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business Process Outsourcing...

Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.

Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...

5 Reasons Why You Need a "Team Captain" in Your Global CX Team
Customer support and CX have undergone radical transformations over the last few decades. Advanced...

Things to Consider Before Outsourcing Your Customer Support
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...

Choosing the Best CRM for Your CX Business
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...

How High Retention Rates Can Maximize Business Success
Retention rates have become a conventional metric that indicates the success of an organization’s...

How to Vet an Ethical Outsourcing Partner
Business Process Outsourcing (BPO) is a common practice among companies that allows them to...

What to expect from your outsourcing partner
You have considered the benefits of outsourcing and made the decision to outsource part of your...

Outsourcing 101: Understanding the Benefits of Building Your Global Team
Over the last couple of years, business process outsourcing (BPO) has become a familiar business...

Scaling Customer Support Amid Rapid Growth
Urth needed an outsourcing partner to help augment their support services when they experienced...