Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
From celebrating LGBTQIA+ communities to creating a safe space for children to...
From supporting education initiatives to promoting mental health awareness,...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr's President and COO, Mari Parker and Nick Petros, President of ...
Boldr recently featured in a new episode of the Outsource Accelerator Podcast...
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...
Retention rates have become a conventional metric that indicates the success of an organization’s...
Business Process Outsourcing (BPO) is a common practice among companies that allows them to...
You have considered the benefits of outsourcing and made the decision to outsource part of your...
Over the last couple of years, business process outsourcing (BPO) has become a familiar business...
Urth needed an outsourcing partner to help augment their support services when they experienced...
In recent years, more companies have expanded their teams across multiple locations. Embracing...
The Philippines proudly displays an array of beauty and diversity, reflected through their lively...
South Africa’s incredible diversity is reflected not only in its beautiful landscapes but also in...