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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business Process Outsourcing...
Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.
Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
Things to Consider Before Outsourcing Your Customer Support
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Choosing the Best CRM for Your CX Business
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...
How High Retention Rates Can Maximize Business Success
Retention rates have become a conventional metric that indicates the success of an organization’s...
How to Vet an Ethical Outsourcing Partner
Business Process Outsourcing (BPO) is a common practice among companies that allows them to...
What to expect from your outsourcing partner
You have considered the benefits of outsourcing and made the decision to outsource part of your...
Outsourcing 101: Understanding the Benefits of Building Your Global Team
Over the last couple of years, business process outsourcing (BPO) has become a familiar business...
Scaling Customer Support Amid Rapid Growth
Urth needed an outsourcing partner to help augment their support services when they experienced...