Best Practices When Managing Global Teams
In recent years, more companies have expanded their teams across multiple locations. Embracing...
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Human-First CX Delivers Measurable Results
We don’t just talk about people-first support — we build it into every team and process.
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
See all
Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Featured Resources
See all
Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Best Practices When Managing Global Teams
Holidays Across Borders: Celebrating The Filipino Way
The Philippines proudly displays an array of beauty and diversity, reflected through their lively...
Holidays Across Borders: South Africa’s Jols and Joyful Celebrations
South Africa’s incredible diversity is reflected not only in its beautiful landscapes but also in...
Holidays Across Borders: Mexico’s Colors and Traditions
Mexico’s oldest traditions carry a nostalgic feeling that resonates with the warmth of its people....
Holidays Across Borders: The True Spirit of Celebrations in Canada
Holidays are the perfect excuse to enjoy life outside of work and spend quality time with loved...
The Impact of Building Outsourcing Partnerships in Mexico
Many companies recognize the advantages outsourcing can bring to their day-to-day operations,...
Deploying Automation and AI Webinar: From the Voices of CX Experts
Curiosity is part of our DNA, this drives us to continuously pursue knowledge and innovation to...
Staying connected to your customers during blackouts
As an ethical outsourcing company with support teams across the globe, Boldr has made a point of...
Tracking holidays for global teams
Working in a global team means navigating the holidays of each country you are operating in. It’s...
Putting the customer first in the CX experience
In April Boldr attended ElevateCX 2023, a premier event for customer experience leaders which was...
Progress and Ethics: The false dichotomy of AI
Every day, we are confronted with an overwhelming number of decisions that we must make, both in...
Working with Boldr: A Game-Changer in the World of Outsourcing
Outsourcing has been a widely debated topic for a while now. As an industry, there are many pros...