Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
From celebrating LGBTQIA+ communities to creating a safe space for children to...
From supporting education initiatives to promoting mental health awareness,...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr's President and COO, Mari Parker and Nick Petros, President of ...
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...
The season is nearly upon us. If you find yourself in the e-commerce or business process...
As Hurricane Ian, a Category 4 tropical cyclone, swept through Florida, leaving a trail of...
In the wake of the global resignation trend of 2021/2022, many companies resorted to drastic...
The reality of remote working has been cemented into company policies and procedures across the...
Over the last couple of decades, there has been a global shift towards inclusivity and equity, not...
The joys of working from home, whether hybrid or fully remote, are unparalleled for those who have...
On my first day at Boldr, I was overwhelmed by the number of Slack communication channels in use....