Introducing AI to the modern CX team
In the last couple of months social media platforms have flared up with news about ChatGPT,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
“We want a partner who feels like part of our team.”
One promotion helped a team member send their brother to college. Another...
“What’s the difference between a decent support experience and a great one?...
“We want a partner who feels like part of our team.”
In the last couple of months social media platforms have flared up with news about ChatGPT,...
Workplaces have become more casual than ever. Thanks to social media, elements like emojis, memes...
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...
The season is nearly upon us. If you find yourself in the e-commerce or business process...
As Hurricane Ian, a Category 4 tropical cyclone, swept through Florida, leaving a trail of...
In the wake of the global resignation trend of 2021/2022, many companies resorted to drastic...
The reality of remote working has been cemented into company policies and procedures across the...