Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled...
“How does your company make a real impact by existing?”
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Chad Wegrecki has joined our team as Boldr's new Director of Implementations....
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
For a business operating mostly online and servicing a global clientele, our...
During the final days of December 2023, Boldr achieved one of its most...
Two years ago, we reached a critical point in Boldr’s journey which pivoted its...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Customer Relationship Management (CRM) is the heartbeat of modern businesses,...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...
The season is nearly upon us. If you find yourself in the e-commerce or business process...
As Hurricane Ian, a Category 4 tropical cyclone, swept through Florida, leaving a trail of...
In the wake of the global resignation trend of 2021/2022, many companies resorted to drastic...
The reality of remote working has been cemented into company policies and procedures across the...
Over the last couple of decades, there has been a global shift towards inclusivity and equity, not...
The joys of working from home, whether hybrid or fully remote, are unparalleled for those who have...
On my first day at Boldr, I was overwhelmed by the number of Slack communication channels in use....