Introducing AI to the modern CX team
In the last couple of months social media platforms have flared up with news about ChatGPT,...
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The Future of CX is Integrated — Not Outsourced
READ MORE“We want a partner who feels like part of our team.”
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Featured Resources
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The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Introducing AI to the modern CX team
Email etiquette: easy tips to ward off unprofessionalism
Workplaces have become more casual than ever. Thanks to social media, elements like emojis, memes...
CX webinar sheds light on inclusivity in the workplace
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Boldr’s commitment to data protection gains global recognition through SOC 2
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
Pre-season advice for your e-commerce business
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Is outsourcing the answer to Canada’s immigration drive?
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
The power of effective 1-on-1 meetings
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...
Obstacles to avoid when planning your eCommerce seasonal ramps
The season is nearly upon us. If you find yourself in the e-commerce or business process...
Disaster-proofing your business
As Hurricane Ian, a Category 4 tropical cyclone, swept through Florida, leaving a trail of...
How to retain your top talent
In the wake of the global resignation trend of 2021/2022, many companies resorted to drastic...
The Virtual Interview: 5 Easy Tips for Interviewers and Interviewees
The reality of remote working has been cemented into company policies and procedures across the...