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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation

Over-relying on AI in customer service can backfire; hybrid human-AI models improve satisfaction, loyalty, and efficiency in BPO.

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"AI should always be used to enhance what humans do best, not replace them."

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AI adoption without job erosion: ethical principles every business must consider
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
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Over-relying on AI in customer service can backfire; hybrid human-AI models...

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