Evolution of Business Process Outsourcing: From Tactical to Human-Centric
According to a study conducted by Grand View Research Inc., the global business process outsourcing...
FEATURED ARTICLE
AI Alone Isn’t a CX Strategy — Here’s a Better Way
READ MOREAI is an incredible tool — but it’s not the whole answer.
Find by Content Type
All Content
Resources
Impact
Culture
Case Studies
News
Outsourcing
Resources
See all
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
See all
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Culture
See all
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
See all
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
See all
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
See all
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
See all
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Evolution of Business Process Outsourcing: From Tactical to Human-Centric
Ready, Set, Go for Boldr: Our Recruitment Process Run-Through
Finding talented individuals in this ever-growing industry is not easy. And when it comes to...
Is your outsourcing partner future-ready?
Our CEO David Sudolsky had an incredible opportunity of sharing fresh insights on DataCamp’s...
Optimizing Seasonal Customer Support Teams to Ensure Excellent Customer Experience
UrbanStems is a DC-based online flower delivery startup whose goal is “building the Hallmark of our...
Trends in Outsourcing: AI & Impact Sourcing
Trends in Outsourcing have really evolved since its inception. During its early stages, outsourcing...
The Evolution of Outsourcing: History & Trends
Over the last 50 years, the history of outsourcing has undergone huge shifts. It has evolved from...
Auditing Fringe Content & Implementing Community Guidelines at Scale
The world’s largest community for creators and their patrons provides visual artists, musicians,...
Answering Quora Questions: Customer Experience Strategy
Having a customer experience strategy is essential to achieving high customer retention rates,...
Answering Quora Questions: Outsourcing Advantages & Secrets
In this episode of “Quora Corner”, David is taking on outsourcing advantages questions from people...
Answering Quora Questions: Outsourcing Explained
Outsourcing- especially in the Philippines- is a very common strategy for companies who want to...