Many companies recognize the advantages outsourcing can bring to their day-to-day operations, especially when Business Processing Outsourcing (BPO) partners enable them to reduce operational costs while improving the quality of their services. With access to highly skilled talent, cultural affinity, and operational flexibility, Mexico has emerged as a preferred destination to establish these partnerships. But, how do these partnerships create value and impact?
The Rise of Outsourcing in Mexico
Remote work trends have drastically changed since 2020. An annual study found that in 2018, 16% of companies embraced remote work, but by 2022, that number increased to 24%. Companies adopted and recognized the features of remote work, and opened new possibilities for cultural interconnectivity.
The rise of remote work has also brought many opportunities for the outsourcing industry worldwide. In Mexico, outsourcing has grown exponentially in the past decade. The number of people employed by this industry increased by more than 70% between 2008 and 2018, according to the latest Economic Census conducted by the National Institute of Statistics and Geography (INEGI). An estimated 4.7 million people in Mexico work for an outsourcing company, a number which continues to grow by around 200,000 new jobs each year.
In the last few years, technological advances have increased remote work possibilities, allowing small and medium-sized organizations to tap into the potential of outsourcing and create a positive impact on growth and productivity. Companies from different industries have decided to partner with BPO’s gaining multiple benefits and enhancing their overall efficiency and competitiveness in areas such as:
- Tech
- Human resources
- Manufacturing
- Customer experience (CX)
Competitive Advantage: How Companies Thrive
Tech giants like Amazon, Facebook, and Intel have expanded their technical talent to Mexico as the country provides incentives to attract strategic investments. In addition, by providing bilingual support services, organizations are able to stand out in the market while catering to a broader audience and enhancing customer satisfaction.
Mexican talent
Mexico’s highly skilled workforce offers diverse expertise. Many Mexican professionals possess valuable experience working with multicultural teams in a bilingual setting; this greatly facilitates the process of finding qualified candidates. The ability of these professionals to collaborate with individuals from diverse backgrounds ensures a solid cultural fit.
Strategic location
Mexico’s proximity to the United States and Canada allows for easier collaboration and the advantage of similar time zones as many US-based companies. This is particularly helpful as it eliminates communication barriers and enables team members to deliver work when needed.
Additionally, travel between countries is time efficient and cost-effective. Companies that choose to outsource in Mexico find that on-site training and face-to-face meetings are entirely doable and easy to manage due to proximity.
Reduced costs
One of the most important reasons why companies thrive by partnering with BPOs in Mexico is due to cost savings. Outsourcing non-core business processes such as customer experience, human resources, billing, IT, payroll and lead generation can achieve higher cost reductions of around 20% to 30%. Partnering with specialized service providers could also take the pressure off of in-house CX teams, allowing them to streamline their approach to customer experience.
The Journey to Ethical Practices
While having its perks, outsourcing is not without its challenges. It is important to address certain questionable outsourcing practices and work towards equitable solutions.
The challenge several companies in the industry face is that they fail to fulfill legal obligations, often affecting workers’ rights and social security benefits. Companies worldwide are looking to make a difference and partner with BPOs that prioritize implementing transparency in their everyday operations and work towards ethical work practices.
One of our main priorities at Boldr is being fully transparent with the work we do. We are committed to certified ethical outsourcing practices, ensuring that our operations adhere to the highest standards. Social impact is in our DNA, driving us to make a difference in the communities where we work.
We have implemented a living wage for our team members in the Philippines, and we are in the process of expanding this project to all the countries we are operating in. We strongly believe that paying a living wage is essential to foster a thriving and sustainable work culture.
We are deeply passionate about creating an impact by offering ethically-driven solutions to our clients and helping them achieve their goals. If you are interested in learning more about how we can help you scale your operations while making a difference in the lives of our communities, reach out to us here.
Aitana Rangel Garibay is Boldr’s creative writer and she is passionate about writing purpose-driven stories.
