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Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024

Making the decision to leverage a BPO for customer support isn’t easy.

Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024

Imagine you’re nine months into your contract with your outsourced tier-one...

5 Reasons Why You Need a "Team Captain" in Your Global CX Team
April 03 2024

Customer support and CX have undergone radical transformations over the last...

Impact
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Boldr is part of the inaugural ESG committee of the Philippine BPO industry
March 05 2025

Community Impact Round-Up: December 2024- January 2025
February 24 2025

At Boldr, we believe in driving meaningful change in the communities we serve....

The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024

As businesses face an increasingly competitive global landscape, prioritizing...

Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
May 10 2024

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025

“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically
April 22 2024

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

All You Need to Know About the 2024 Support Driven Expo
June 03 2024

Our team had an inspiring time at the Support Driven Expo 2024 held in Las...

Boldr launches a brand new site
February 08 2024

For a business operating mostly online and servicing a global clientele, our...

Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024

“What’s the difference between a decent support experience and a great one?...

Exceed CX-pectations with a tech-fluent BPO
October 14 2024

"Ideal outsourcing gives you the edge you didn’t even know you were missing".

What we did differently in our 2023 Impact Report
September 30 2024

Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Boldr’s Theory of Change

“We help people grow and connect” is the simplest way Boldr has communicated its mission since the...

Our trip to Mount Balagbag

Being a former student-athlete, I always loved doing physical activities. This led me to join the...