.png)
Boldr’s Community Impact Round-Up: March and April 2023
As the year gains momentum, we keep driving towards our ultimate goal of uplifting communities...
Find by Content Type
All Content
Impact
Resources
Culture
News
Case Studies
Outsourcing
CX Insights
Impact
See all
Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Resources
See all
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
See all
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
.png)
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
See all
Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
See all
.jpg)
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
See all
Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
See all
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
See all
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Boldr’s Community Impact Round-Up: March and April 2023
Ethical Outsourcing and a Regenerative Economy: Insights from the B for Good Leaders Summit
“Everything we do is underpinned by two simple questions: is this right by the environment and is...
Changing The World, One Student At A Time
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed,...
Four Lessons: Implementing a Living Wage for the First Time
“A rising tide lifts all boats” is a metaphor that means when a community shows material positive...
Enabling students in the higher education sphere
BibliU is a UK-based edtech company with a passion for education. With the vision of CEO and...
Boldr’s Community Impact Round-Up: January & February 2023
March is B Corp Month. We are proud to be B Corp certified because it keeps us focused and driven...
Boldr’s Legal Commitment to The World
We celebrated our first year as a B Corp on 5 November 2022 and we are in the middle of our second...
Social media lights up for International Childhood Cancer Day
This February, the Boldr team in Mexico called on team members and the community to use their...
Our 2022 Impact Report Is Out!
To our valued team members, clients, and community partners. Thank you for making it possible for...
Boldr’s Community Impact Round-Up: November and December 2022
Here is a round-up of some of the activities we committed ourselves to in the final months of 2022....
Preserving heritage through community initiatives
“You can’t really know where you are going until you know where you have been” – Maya Angelou The...
Making a difference with socks and shoes
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...