Our 2022 Impact Report Is Out!
To our valued team members, clients, and community partners. Thank you for making it possible for...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Our 2022 Impact Report Is Out!
Boldr’s Community Impact Round-Up: November and December 2022
Here is a round-up of some of the activities we committed ourselves to in the final months of 2022....
Preserving heritage through community initiatives
“You can’t really know where you are going until you know where you have been” – Maya Angelou The...
Making a difference with socks and shoes
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...
Digital skills training: the long-term solution for the modern workplace
On 9 November, Boldr launched consecutive partnerships with two digital skills institutions in the...
Boldr’s Community Impact Round-Up: October 2022
In keeping with our focus to do good in the communities wherein we operate, we have continued our...
Boldr’s Theory of Change
“We help people grow and connect” is the simplest way Boldr has communicated its mission since the...
Boldr’s Community Impact Round-Up
Boldr’s commitment to the community is driven by the personal desire of our team members to...
People are our only stakeholders: Reflections on Patagonia’s commitment to the planet
“We want to be the ‘Patagonia’ of outsourcing”. David Sudolsky, Boldr’s CEO and Founder has set...
Driving change through skills creation and impact sourcing
Teach someone to fish and you feed them for a lifetime. In many ways, this last part of the...
The Case for Paying a Living Wage in the BPO Industry
It’s 7:30am on a Friday. 30th of August. Jules just ended her shift at the call center where she...
Our trip to Mount Balagbag
Being a former student-athlete, I always loved doing physical activities. This led me to join the...