FEATURED ARTICLE

Things to Consider Before Outsourcing Your Customer Support

You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s time to engage an outsourcing service provider to improve or simplify your customer support and...

READ MORE
  • There are no suggestions because the search field is empty.
Find by Content Type
All Content
Resources
Impact
Culture
Case Study
news
Media
Community
Outsourcing
Resources
See all
Things to Consider Before Outsourcing Your Customer Support
February 07 2024

You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...

Choosing the Best CRM for Your CX Business
February 01 2024

Customer Relationship Management (CRM) is the heartbeat of modern businesses,...

How High Retention Rates Can Maximize Business Success
November 30 2023

Retention rates have become a conventional metric that indicates the success of...

Impact
See all
Delivering on Our Living Wage Commitment in 2023
January 30 2024

During the final days of December 2023, Boldr achieved one of its most...

Boldr's Community Impact Round-Up: November and December 2023
January 23 2024

Manila: Navigating Non-Voice Opportunities – Boldr's Insightful Webinar with...

Culture
See all
Meet our new VP of People: Deborah Hamill
February 15 2024

We are proud to welcome Deborah Hamill to the team. With over 12 years of...

The Impact of Being a Values-Driven BPO in the Competitive Outsourcing Industry
November 03 2023

What lies behind us and what lies ahead of us are tiny matters compared to what...

The Shift from “Agents” to “Team Members” and Why It Matters
October 05 2023

In CS/CX lingo, the term “agent” often refers to call center agents, which...

Case Study
See all
How Afresh built a global team of Support Engineers through ethical outsourcing
January 18 2024

During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met...

Feather and Boldr Unite to Address Homelessness in South Africa
November 16 2023

Recently, Liz Hettler, Director of Customer Experience at Showroom,...

The Humans Behind the CX Experience
November 23 2023

The latest Support Driven Leadership Summit occurred in Oakland from 14-15...

Navigating the Global Work Space at ElevateCX
November 18 2023

At the latest ElevateCX community gathering in Atlanta, the Boldr team...

Boldr’s Inc. 5000 Journey Continues
August 15 2023

For the second year in a row, Boldr has claimed its spot on theInc. 5000 list,...

Media
See all
Boldr launches a brand new site
February 08 2024

For a business operating mostly online and servicing a global clientele, our...

Delivering on Our Living Wage Commitment in 2023
January 30 2024

During the final days of December 2023, Boldr achieved one of its most...

Boldr Announces Mari Parker as President
January 22 2024

Two years ago, we reached a critical point in Boldr’s journey which pivoted its...

Community
See all
Boldr launches a brand new site
February 08 2024

For a business operating mostly online and servicing a global clientele, our...

How Mission-Driven Organizations Responded to COVID-19
April 21 2020

On April 16th we hosted a discussion with some of the most thoughtful friends...

Outsourcing
See all
Things to Consider Before Outsourcing Your Customer Support
February 07 2024

You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...

Choosing the Best CRM for Your CX Business
February 01 2024

Customer Relationship Management (CRM) is the heartbeat of modern businesses,...

Boldr is a B Corp

It finally happened. On June 29, 2020, we gathered on a Zoom call and submitted our application to...