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Boldr’s “B Day”: Reflecting on Two Years of Becoming a B Corp
It has been exactly two years since we received our B Corp status. Two years is a milestone...
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Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Resources
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Boldr’s “B Day”: Reflecting on Two Years of Becoming a B Corp
Mandela Day at Boldr
Mandela Day is an international day of remembrance and celebration dedicated to the life and legacy...
Paying a Living Wage in South Africa
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Supporting access to employment for Persons with Disabilities (PWDs) in the Philippines
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
Boldr’s Community Impact Round-Up: July and August 2023
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
Enabling economic mobility in rural South Africa through the Boldr BPO Academy
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
B Corps Urth and Boldr team up to protect Philippine shorelines
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Making Waves: Boldr’s Progressive Impact on Ocean Conservation in the Yucatan
Protecting our environment is not an activity exclusive to non-profit organizations or...
The Drag Queens’ Return
It was a hot Saturday afternoon on July 22, 2023. We paved our way through the chaotic street of FB...
Boldr’s partnership with OneChild Philippines
Boldr partnered with OneChild to support 42 Dumagat children living in Sitio Karahumi, an...
Boldr’s Community Impact Round-Up: May and June 2023
With our sights firmly set on making a positive difference in the communities where we operate, we...
Boldr’s Community Impact Round-Up: March and April 2023
As the year gains momentum, we keep driving towards our ultimate goal of uplifting communities...