Boldr’s Community Impact Round-Up: March and April 2023
As the year gains momentum, we keep driving towards our ultimate goal of uplifting communities...
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Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
April 03 2024
Customer support and CX have undergone radical transformations over the last...
Impact
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The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024
As businesses face an increasingly competitive global landscape, prioritizing...
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr's Community Impact Round-Up: May and June 2024
July 31 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
March 22 2024
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Boldr launches a brand new site
February 08 2024
For a business operating mostly online and servicing a global clientele, our...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr’s Community Impact Round-Up: March and April 2023
Ethical Outsourcing and a Regenerative Economy: Insights from the B for Good Leaders Summit
“Everything we do is underpinned by two simple questions: is this right by the environment and is...
Changing The World, One Student At A Time
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed,...
Four Lessons: Implementing a Living Wage for the First Time
“A rising tide lifts all boats” is a metaphor that means when a community shows material positive...
Enabling students in the higher education sphere
BibliU is a UK-based edtech company with a passion for education. With the vision of CEO and...
Boldr’s Community Impact Round-Up: January & February 2023
March is B Corp Month. We are proud to be B Corp certified because it keeps us focused and driven...
Boldr’s Legal Commitment to The World
We celebrated our first year as a B Corp on 5 November 2022 and we are in the middle of our second...
Social media lights up for International Childhood Cancer Day
This February, the Boldr team in Mexico called on team members and the community to use their...
Our 2022 Impact Report Is Out!
To our valued team members, clients, and community partners. Thank you for making it possible for...
Boldr’s Community Impact Round-Up: November and December 2022
Here is a round-up of some of the activities we committed ourselves to in the final months of 2022....
Preserving heritage through community initiatives
“You can’t really know where you are going until you know where you have been” – Maya Angelou The...
Making a difference with socks and shoes
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...