How Caraway leads their CX with empathy
On the cusp of the 2022 holiday season, Caraway visited Boldr’s South Africa office to meet the...
"Seriously, you all are the best. Quick to respond, and the issue is normally super minor, and you always make sure to get it handled fast. When people talk about customer service, they should use...
READ MORE"Seriously, you all are the best. Quick to respond, and the issue is normally super minor, and you always make sure to get it handled fast. When people talk about customer service, they should use...
READ MOREC-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
On the cusp of the 2022 holiday season, Caraway visited Boldr’s South Africa office to meet the...
Statistically about 4 babies are born every second, which is around 385,000 babies born every...
We love nothing more than to engage with companies who are experiencing rapid growth, whether...
It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child,...
Better Together: Applying Knowledge To Provide Amazing Customer Support Services Even for global...
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of...
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...