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How Feather is Streamlining Their Customer Journey

When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South African offices in Cape Town to engage with their extended Boldr team members, we asked some questions...

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Outsource Successfully by Avoiding These Four Common Mistakes

April 30 2024

Imagine you’re nine months into your contract with your outsourced tier-one...

5 Reasons Why You Need a "Team Captain" in Your Global CX Team

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Customer support and CX have undergone radical transformations over the last...

Things to Consider Before Outsourcing Your Customer Support

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The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring

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As businesses face an increasingly competitive global landscape, prioritizing...

What we did differently in our 2023 Impact Report

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Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Boldr's Community Impact Round-Up: May and June 2024

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From celebrating LGBTQIA+ communities to creating a safe space for children to...

Culture
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Mission-driven BPO leader Boldr included in Inc. 5000

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Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture

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Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month

April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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How Feather is Streamlining Their Customer Journey

April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically

April 22 2024

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

How Interfolio's 7-year outsourcing partnership grew across multiple teams

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Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...

Mission-driven BPO leader Boldr included in Inc. 5000

August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

All You Need to Know About the 2024 Support Driven Expo

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Our team had an inspiring time at the Support Driven Expo 2024 held in Las...

Boldr launches a brand new site

February 08 2024

For a business operating mostly online and servicing a global clientele, our...

Outsourcing
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Building a people-first strategy to AI in customer support

October 29 2024

“What’s the difference between a decent support experience and a great one?...

Exceed CX-pectations with a tech-fluent BPO

October 14 2024

"Ideal outsourcing gives you the edge you didn’t even know you were missing".

What we did differently in our 2023 Impact Report

September 30 2024

Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Building Trusting Partnerships

In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...