Celebrating the birth of every new customer at BabyBjörn
Statistically about 4 babies are born every second, which is around 385,000 babies born every...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Celebrating the birth of every new customer at BabyBjörn
Brooklinen and Boldr Creates a Comfy Outsourcing Partnership
We love nothing more than to engage with companies who are experiencing rapid growth, whether...
Babylist Happiness Heroes: The Joyful Partnership That Conquered Job Security
It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child,...
How Boldr & Guru Became A Match Made in eCommerce Heaven
Better Together: Applying Knowledge To Provide Amazing Customer Support Services Even for global...
The Hows and Whys of Setting Up Self-Service Customer Support for SaaS Companies
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of...
Q&A with Ben McCormack: Building a Thriving Customer Support Team
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Q&A with Annette Franz: Becoming a Customer-Centric Business
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
Q&A with Lauren Pragoff: eCommerce Customer Support Strategies for the Holidays
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...
Outsourcing Event Management for an Incredible Virtual Experience
The Asian Development Bank was established in 1966 and continues to be the largest multilateral...