CX Leaders… Assemble!
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...
The 2023 MO100 Top Impact CEO Ranking has just been released. We are proud to announce that David...
As we look back at 2022 and some of the lessons we have learned (and there have been a few), we...
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning...
Outsourcing specialists and CX professionals gathered in Denver, Colorado, this September to attend...
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a...
It is no surprise that the Philippines have staked its claim on a large slice of the outsourcing...
Boldr, a global impact-driven outsourcing company, has been ranked number 1053 on the 2022 Inc....
Aspirational synergy with our clients is the lifeblood of our business and resonates with the...
The last couple of years has seen a steady increase in the Business Process Outsourcing (BPO)...
One of our immediate goals for 2022 was to maximize our reach, not only in our local industry, but...