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All You Need to Know About the 2024 Support Driven Expo
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....
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Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Resources
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
All You Need to Know About the 2024 Support Driven Expo
Boldr launches a brand new site
For a business operating mostly online and servicing a global clientele, our website is our...
Delivering on Our Living Wage Commitment in 2023
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
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Boldr Announces Mari Parker as President
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
The Humans Behind the CX Experience
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
Navigating the Global Work Space at ElevateCX
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
Boldr’s Inc. 5000 Journey Continues
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192....
Embracing living wage before it becomes legislation
Earlier this month, Kabataan Party-list Representative Raoul Danniel A. Manuel re-filed the BPO...
CX Leaders… Assemble!
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...
Boldr Founder recognized among Top 100 Impactful CEOs by MO
The 2023 MO100 Top Impact CEO Ranking has just been released. We are proud to announce that David...
A Small Change with a Big Impact: Launching our Strategic Business Units
As we look back at 2022 and some of the lessons we have learned (and there have been a few), we...
The Manifest honors Boldr as a valued service provider
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...