The Humans Behind the CX Experience
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192....
Earlier this month, Kabataan Party-list Representative Raoul Danniel A. Manuel re-filed the BPO...
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...
The 2023 MO100 Top Impact CEO Ranking has just been released. We are proud to announce that David...
As we look back at 2022 and some of the lessons we have learned (and there have been a few), we...
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning...
Outsourcing specialists and CX professionals gathered in Denver, Colorado, this September to attend...
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a...
It is no surprise that the Philippines have staked its claim on a large slice of the outsourcing...