Holidays Across Borders: The True Spirit of Celebrations in Canada
Holidays are the perfect excuse to enjoy life outside of work and spend quality time with loved...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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Community Impact Round-Up: February-May
June 04 2025
At Boldr, we believe in driving meaningful change in the communities we serve....
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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It’s Time to Expect More From Your CX Partner
May 20 2025
Outsourcing isn’t broken. It’s just been done wrong until now.
Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
Featured Resources
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It’s Time to Expect More From Your CX Partner
May 20 2025
Outsourcing isn’t broken. It’s just been done wrong until now.
Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
Holidays Across Borders: The True Spirit of Celebrations in Canada
Going from strength to strength with Gallup
There are numerous aptitude tests or personality assessments currently being used when new hires...
The Drag Queens’ Return
It was a hot Saturday afternoon on July 22, 2023. We paved our way through the chaotic street of FB...
Boldr’s Inc. 5000 Journey Continues
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192....
An a-Tractive partnership for pet owners around the world
A renowned manufacturer of GPS tracking devices for pets wanted to expand their global operations...
Boldr’s partnership with OneChild Philippines
Boldr partnered with OneChild to support 42 Dumagat children living in Sitio Karahumi, an...
The Impact of Building Outsourcing Partnerships in Mexico
Many companies recognize the advantages outsourcing can bring to their day-to-day operations,...
Transforming homes sustainably while outsourcing ethically
At a time when the inclination towards conscious consumerism is calling businesses to revisit their...
Deploying Automation and AI Webinar: From the Voices of CX Experts
Curiosity is part of our DNA, this drives us to continuously pursue knowledge and innovation to...
Boldr’s Community Impact Round-Up: May and June 2023
With our sights firmly set on making a positive difference in the communities where we operate, we...
Staying connected to your customers during blackouts
As an ethical outsourcing company with support teams across the globe, Boldr has made a point of...
Embracing living wage before it becomes legislation
Earlier this month, Kabataan Party-list Representative Raoul Danniel A. Manuel re-filed the BPO...