Meet our new VP of People: Deborah Hamill
We are proud to welcome Deborah Hamill to the team. With over 12 years of experience in Global HR,...
If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
We are proud to welcome Deborah Hamill to the team. With over 12 years of experience in Global HR,...
For a business operating mostly online and servicing a global clientele, our website is our...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Manila: Navigating Non-Voice Opportunities – Boldr's Insightful Webinar with BagoSphere In...
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met with Keisha Armand, the...
The 2023 Sustainability Summit of the UN Global Compact catalyzed change by illuminating crucial...
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
Retention rates have become a conventional metric that indicates the success of an organization’s...
South Africa is a nation of remarkable beauty and diversity, but it also grapples with one of the...