C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met with Keisha Armand, the...
The 2023 Sustainability Summit of the UN Global Compact catalyzed change by illuminating crucial...
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
Retention rates have become a conventional metric that indicates the success of an organization’s...
South Africa is a nation of remarkable beauty and diversity, but it also grapples with one of the...
Business Process Outsourcing (BPO) is a common practice among companies that allows them to...
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
Recently, Liz Hettler, Director of Customer Experience at Showroom, representing our client...
You have considered the benefits of outsourcing and made the decision to outsource part of your...
Over the last couple of years, business process outsourcing (BPO) has become a familiar business...
It has been exactly two years since we received our B Corp status. Two years is a milestone...
