The Humans Behind the CX Experience
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Humans Behind the CX Experience
Navigating the Global Work Space at ElevateCX
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
Feather and Boldr Unite to Address Homelessness in South Africa
Recently, Liz Hettler, Director of Customer Experience at Showroom, representing our client...
What to expect from your outsourcing partner
You have considered the benefits of outsourcing and made the decision to outsource part of your...
Outsourcing 101: Understanding the Benefits of Building Your Global Team
Over the last couple of years, business process outsourcing (BPO) has become a familiar business...
Boldr’s “B Day”: Reflecting on Two Years of Becoming a B Corp
It has been exactly two years since we received our B Corp status. Two years is a milestone...
Scaling Customer Support Amid Rapid Growth
Urth needed an outsourcing partner to help augment their support services when they experienced...
The Impact of Being a Values-Driven BPO in the Competitive Outsourcing Industry
What lies behind us and what lies ahead of us are tiny matters compared to what lies within us. –...
Mandela Day at Boldr
Mandela Day is an international day of remembrance and celebration dedicated to the life and legacy...
Paying a Living Wage in South Africa
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Supporting access to employment for Persons with Disabilities (PWDs) in the Philippines
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
The Shift from “Agents” to “Team Members” and Why It Matters
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...