Making the decision to leverage a BPO for customer support isn’t easy.
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
As businesses face an increasingly competitive global landscape, prioritizing...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
“What’s the difference between a decent support experience and a great one?...
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...
What are the deeper foundational principles that drive and shape a company’s destiny? We sat down...
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Protecting our environment is not an activity exclusive to non-profit organizations or...
In recent years, more companies have expanded their teams across multiple locations. Embracing...
The Philippines proudly displays an array of beauty and diversity, reflected through their lively...
South Africa’s incredible diversity is reflected not only in its beautiful landscapes but also in...
Mexico’s oldest traditions carry a nostalgic feeling that resonates with the warmth of its people....
Holidays are the perfect excuse to enjoy life outside of work and spend quality time with loved...