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How Testing for Culture Fit Can Build a Successful Team
Hiring the right person for a job involves more than qualifications and experience. It's also about...
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Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
How Testing for Culture Fit Can Build a Successful Team
How Babylist Retained & Scaled Their Entire Support Team Through Boldr's Global Employment Solution
While attending the Support Driven Leadership conference, Chris Murray from Babylist took the time...
Boldr launches a brand new site
For a business operating mostly online and servicing a global clientele, our website is our...
Things to Consider Before Outsourcing Your Customer Support
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Choosing the Best CRM for Your CX Business
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...
Delivering on Our Living Wage Commitment in 2023
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
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Boldr's Community Impact Round-Up: November and December 2023
Manila: Navigating Non-Voice Opportunities – Boldr's Insightful Webinar with BagoSphere In...
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Boldr Announces Mari Parker as President
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
How Afresh built a global team of Support Engineers through ethical outsourcing
During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met with Keisha Armand, the...
5 Things We Learned from the UN Global Compact Sustainability Summit
The 2023 Sustainability Summit of the UN Global Compact catalyzed change by illuminating crucial...
What are the Benefits of Hiring Full-Time Employees vs. Contract Workers in Outsourcing?
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
How High Retention Rates Can Maximize Business Success
Retention rates have become a conventional metric that indicates the success of an organization’s...