Scaling Customer Support Amid Rapid Growth
Urth needed an outsourcing partner to help augment their support services when they experienced...
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
From supporting education initiatives to promoting mental health awareness,...
In the rural town of Hazyview, the second cohort of students recently completed...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Chad Wegrecki has joined our team as Boldr's new Director of Implementations....
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
During the final days of December 2023, Boldr achieved one of its most...
Boldr recently featured in a new episode of the Outsource Accelerator Podcast...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Urth needed an outsourcing partner to help augment their support services when they experienced...
What lies behind us and what lies ahead of us are tiny matters compared to what lies within us. –...
Mandela Day is an international day of remembrance and celebration dedicated to the life and legacy...
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...
What are the deeper foundational principles that drive and shape a company’s destiny? We sat down...
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Protecting our environment is not an activity exclusive to non-profit organizations or...
In recent years, more companies have expanded their teams across multiple locations. Embracing...