Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...
If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...
When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat down with Mari Parker,...
B Corp Month has come to an end, but we sure had a blast! If you missed any of our B Corp...
Chad Wegrecki has joined our team as Boldr's new Director of Implementations. While visiting our...
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled to reflect on the...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up with Mari Parker, COO...
“How does your company make a real impact by existing?”
Our new VP of Revenue, Greg Collins, recently sat down with Mari Parker, President and COO at...
Hiring the right person for a job involves more than qualifications and experience. It's also about...
While attending the Support Driven Leadership conference, Chris Murray from Babylist took the time...