Boldr launches a brand new site
For a business operating mostly online and servicing a global clientele, our website is our...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Boldr launches a brand new site
Things to Consider Before Outsourcing Your Customer Support
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Choosing the Best CRM for Your CX Business
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...
Delivering on Our Living Wage Commitment in 2023
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Boldr's Community Impact Round-Up: November and December 2023
Manila: Navigating Non-Voice Opportunities – Boldr's Insightful Webinar with BagoSphere In...
Boldr Announces Mari Parker as President
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
How Afresh built a global team of Support Engineers through ethical outsourcing
During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met with Keisha Armand, the...
5 Things We Learned from the UN Global Compact Sustainability Summit
The 2023 Sustainability Summit of the UN Global Compact catalyzed change by illuminating crucial...
What are the Benefits of Hiring Full-Time Employees vs. Contract Workers in Outsourcing?
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
How High Retention Rates Can Maximize Business Success
Retention rates have become a conventional metric that indicates the success of an organization’s...
Boldr Partners with Life Choices to Connect Unemployed Youth with Tech Jobs
South Africa is a nation of remarkable beauty and diversity, but it also grapples with one of the...
How to Vet an Ethical Outsourcing Partner
Business Process Outsourcing (BPO) is a common practice among companies that allows them to...