Feather and Boldr Unite to Address Homelessness in South Africa
Recently, Liz Hettler, Director of Customer Experience at Showroom, representing our client...
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Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
April 03 2024
Customer support and CX have undergone radical transformations over the last...
Things to Consider Before Outsourcing Your Customer Support
February 07 2024
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Impact
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What we did differently in our 2023 Impact Report
September 30 2024
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Boldr's Community Impact Round-Up: May and June 2024
July 31 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Community Impact Round-Up: March-April & Boldr Impact Day 2024
June 24 2024
From supporting education initiatives to promoting mental health awareness,...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
March 22 2024
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Boldr launches a brand new site
February 08 2024
For a business operating mostly online and servicing a global clientele, our...
Outsourcing
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What we did differently in our 2023 Impact Report
September 30 2024
{% module_block module "widget_6bd574c3-b16e-43c9-a40c-df1c3c54c477" %}{%...
Retail’s nightmare: Can inconvenience stores ever work?
August 30 2024
Boldr's President and COO, Mari Parker and Nick Petros, President of ...
High-Growth Ethical Outsourcing at Scale, a Podcast With Mari Parker
June 06 2024
Boldr recently featured in a new episode of the Outsource Accelerator Podcast...
Feather and Boldr Unite to Address Homelessness in South Africa
What to expect from your outsourcing partner
You have considered the benefits of outsourcing and made the decision to outsource part of your...
Outsourcing 101: Understanding the Benefits of Building Your Global Team
Over the last couple of years, business process outsourcing (BPO) has become a familiar business...
Boldr’s “B Day”: Reflecting on Two Years of Becoming a B Corp
It has been exactly two years since we received our B Corp status. Two years is a milestone...
Scaling Customer Support Amid Rapid Growth
Urth needed an outsourcing partner to help augment their support services when they experienced...
The Impact of Being a Values-Driven BPO in the Competitive Outsourcing Industry
What lies behind us and what lies ahead of us are tiny matters compared to what lies within us. –...
Mandela Day at Boldr
Mandela Day is an international day of remembrance and celebration dedicated to the life and legacy...
Paying a Living Wage in South Africa
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Supporting access to employment for Persons with Disabilities (PWDs) in the Philippines
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
The Shift from “Agents” to “Team Members” and Why It Matters
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...
A Conversation on Core Values with Mari Parker, Boldr’s Chief Operating Officer
What are the deeper foundational principles that drive and shape a company’s destiny? We sat down...
Boldr’s Community Impact Round-Up: July and August 2023
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...