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Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that began a couple of...
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Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Putting the Spotlight on Boldr’s Culture
Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...
How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South...
Expanding Globally by Outsourcing Ethically
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat down with Mari Parker,...
#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of our B Corp...
Meet our new Director of Implementations: Chad Wegrecki
Chad Wegrecki has joined our team as Boldr's new Director of Implementations. While visiting our...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
Boldr's Community Impact Round-Up: January and February 2024
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled to reflect on the...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up with Mari Parker, COO...
Introducing "Boldr Economics": Our Theory of Change
“How does your company make a real impact by existing?”
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Meet our new VP of Revenue: Greg Collins
Our new VP of Revenue, Greg Collins, recently sat down with Mari Parker, President and COO at...
How Testing for Culture Fit Can Build a Successful Team
Hiring the right person for a job involves more than qualifications and experience. It's also about...