The Shift from “Agents” to “Team Members” and Why It Matters
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled...
“How does your company make a real impact by existing?”
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Chad Wegrecki has joined our team as Boldr's new Director of Implementations....
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
For a business operating mostly online and servicing a global clientele, our...
During the final days of December 2023, Boldr achieved one of its most...
Two years ago, we reached a critical point in Boldr’s journey which pivoted its...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Customer Relationship Management (CRM) is the heartbeat of modern businesses,...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...
What are the deeper foundational principles that drive and shape a company’s destiny? We sat down...
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Protecting our environment is not an activity exclusive to non-profit organizations or...
In recent years, more companies have expanded their teams across multiple locations. Embracing...
The Philippines proudly displays an array of beauty and diversity, reflected through their lively...
South Africa’s incredible diversity is reflected not only in its beautiful landscapes but also in...
Mexico’s oldest traditions carry a nostalgic feeling that resonates with the warmth of its people....
Holidays are the perfect excuse to enjoy life outside of work and spend quality time with loved...
There are numerous aptitude tests or personality assessments currently being used when new hires...