How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
How Feather is Streamlining Their Customer Journey
Expanding Globally by Outsourcing Ethically
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat down with Mari Parker,...
#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of our B Corp...
Meet our new Director of Implementations: Chad Wegrecki
Chad Wegrecki has joined our team as Boldr's new Director of Implementations. While visiting our...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
Boldr's Community Impact Round-Up: January and February 2024
As the annual celebration of B Corp Month 2024 comes to an end, we are thrilled to reflect on the...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up with Mari Parker, COO...
Introducing "Boldr Economics": Our Theory of Change
“How does your company make a real impact by existing?”
Meet our new VP of Revenue: Greg Collins
Our new VP of Revenue, Greg Collins, recently sat down with Mari Parker, President and COO at...
How Testing for Culture Fit Can Build a Successful Team
Hiring the right person for a job involves more than qualifications and experience. It's also about...
How Babylist Retained & Scaled Their Entire Support Team Through Boldr's Global Employment Solution
While attending the Support Driven Leadership conference, Chris Murray from Babylist took the time...
Meet our new VP of People: Deborah Hamill
We are proud to welcome Deborah Hamill to the team. With over 12 years of experience in Global HR,...