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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025

If your customer support metrics look worse after implementing AI,...

Your Customers Deserve Better Than Bots — Why Human-First Support Matters
April 17 2025

Your CEO is not a BPO virgin; they just want to get it right
March 24 2025

C-level leaders of high-growth organizations don’t need to be sold on Business...

Impact
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Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025

"AI should always be used to enhance what humans do best, not replace them."

AI adoption without job erosion: ethical principles every business must consider
August 15 2025

As Generative AI becomes pervasive in modern business, we’re seeing the...

Community Impact Round-Up: February-May
June 04 2025

At Boldr, we believe in driving meaningful change in the communities we serve....

Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
May 10 2024

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025

“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically
April 22 2024

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

News
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025

Customer support has always been about more than solving problems. At its best,...

Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025

"AI should always be used to enhance what humans do best, not replace them."

AI adoption without job erosion: ethical principles every business must consider
August 15 2025

As Generative AI becomes pervasive in modern business, we’re seeing the...

Outsourcing
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Why we're doubling down on humans in the age of AI
July 29 2025

“Boldr isn't defined by its tools; we're defined by our team.”

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025

For years, outsourcing success was measured in headcount: more people meant...

It’s Time to Expect More From Your CX Partner
May 20 2025

Outsourcing isn’t broken. It’s just been done wrong until now.

CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025

Customer support has always been about more than solving problems. At its best,...

AI adoption without job erosion: ethical principles every business must consider
August 15 2025

As Generative AI becomes pervasive in modern business, we’re seeing the...

The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025

Over-relying on AI in customer service can backfire; hybrid human-AI models...