Building a people-first strategy to AI in customer support
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
"This is a great achievement for our business, to be selected for the fourth...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
"Ideal outsourcing gives you the edge you didn’t even know you were missing". The customer...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
Boldr's President and COO, Mari Parker and Nick Petros, President of PinchForth, Inc. highlight...
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
From celebrating LGBTQIA+ communities to creating a safe space for children to explore and develop...
From supporting education initiatives to promoting mental health awareness, Boldr's team members...
In the rural town of Hazyview, the second cohort of students recently completed our BPO training...
Boldr recently featured in a new episode of the Outsource Accelerator Podcast to delve into the...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that began a couple of...
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...