Making the decision to leverage a BPO for customer support isn’t easy.
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
As businesses face an increasingly competitive global landscape, prioritizing...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
“What’s the difference between a decent support experience and a great one?...
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
While attending the Support Driven Leadership conference, Chris Murray from Babylist took the time...
We are proud to welcome Deborah Hamill to the team. With over 12 years of experience in Global HR,...
For a business operating mostly online and servicing a global clientele, our website is our...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
Customer Relationship Management (CRM) is the heartbeat of modern businesses, especially growing...
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Manila: Navigating Non-Voice Opportunities – Boldr's Insightful Webinar with BagoSphere In...
Two years ago, we reached a critical point in Boldr’s journey which pivoted its core strategy away...
During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met with Keisha Armand, the...
The 2023 Sustainability Summit of the UN Global Compact catalyzed change by illuminating crucial...
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
Retention rates have become a conventional metric that indicates the success of an organization’s...