.png)
Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.
Find by Content Type
All Content
Impact
Resources
Culture
News
Case Studies
Outsourcing
CX Insights
Impact
See all
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Resources
See all
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
See all
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
.png)
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
See all
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Case Studies
See all
.jpg)
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
See all
Boldr's Community Impact Round-Up: April-June 2026
August 19 2026
Boldr’s Q2 2026 community impact initiatives, from employee volunteering and...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Featured Resources
See all
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
See all
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Developing an Effective BPO Management Strategy for Customer Service Success
The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
As businesses face an increasingly competitive global landscape, prioritizing Justice, Equity,...
Building a people-first strategy to AI in customer support
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
Exceed CX-pectations with a tech-fluent BPO
"Ideal outsourcing gives you the edge you didn’t even know you were missing". The customer...
What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
.png)
Retail’s nightmare: Can inconvenience stores ever work?
Boldr's President and COO, Mari Parker and Nick Petros, President of PinchForth, Inc. highlight...
Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
Boldr's Community Impact Round-Up: May and June 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to explore and develop...
Community Impact Round-Up: March-April & Boldr Impact Day 2024
From supporting education initiatives to promoting mental health awareness, Boldr's team members...
Boldr Celebrates its Second Cohort of BPO Training Academy Graduates in South Africa
In the rural town of Hazyview, the second cohort of students recently completed our BPO training...
High-Growth Ethical Outsourcing at Scale, a Podcast With Mari Parker
Boldr recently featured in a new episode of the Outsource Accelerator Podcast to delve into the...
All You Need to Know About the 2024 Support Driven Expo
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....