Building a people-first strategy to AI in customer support
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Building a people-first strategy to AI in customer support
Exceed CX-pectations with a tech-fluent BPO
"Ideal outsourcing gives you the edge you didn’t even know you were missing". The customer...
What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
Retail’s nightmare: Can inconvenience stores ever work?
Boldr's President and COO, Mari Parker and Nick Petros, President of PinchForth, Inc. highlight...
Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
Boldr's Community Impact Round-Up: May and June 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to explore and develop...
Community Impact Round-Up: March-April & Boldr Impact Day 2024
From supporting education initiatives to promoting mental health awareness, Boldr's team members...
Boldr Celebrates its Second Cohort of BPO Training Academy Graduates in South Africa
In the rural town of Hazyview, the second cohort of students recently completed our BPO training...
High-Growth Ethical Outsourcing at Scale, a Podcast With Mari Parker
Boldr recently featured in a new episode of the Outsource Accelerator Podcast to delve into the...
All You Need to Know About the 2024 Support Driven Expo
Our team had an inspiring time at the Support Driven Expo 2024 held in Las Vegas from May 14-15....
Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that began a couple of...
Outsource Successfully by Avoiding These Four Common Mistakes
Imagine you’re nine months into your contract with your outsourced tier-one support team. Contract...