

Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business...

Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.

Community Impact Round-Up: February-May
At Boldr, we believe in driving meaningful change in the communities we serve....

The Future of Career Progression: Sustaining Families, Building Legacy
One promotion helped a team member send their brother to college. Another...

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
"Seriously, you all are the best. Quick to respond, and the issue is normally...

Teeing Off with Exceptional Customer Service
“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Turning Gratitude Into Action: Boldr's Client-Led Impact Story

Global outsourcing leader Boldr earns Minority Business Enterprise certification

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

It’s Time to Expect More From Your CX Partner
Outsourcing isn’t broken. It’s just been done wrong until now.

Human-First CX Delivers Measurable Results
We don’t just talk about people-first support — we build it into every team and...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

It’s Time to Expect More From Your CX Partner
Outsourcing isn’t broken. It’s just been done wrong until now.

Human-First CX Delivers Measurable Results
We don’t just talk about people-first support — we build it into every team and...


Community Impact Round-Up: December 2024- January 2025
At Boldr, we believe in driving meaningful change in the communities we serve. Through partnerships...

Teeing Off with Exceptional Customer Service
“GOLFZON needed a customer experience partner to help augment their support services when they...

Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.

The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
As businesses face an increasingly competitive global landscape, prioritizing Justice, Equity,...

Building a people-first strategy to AI in customer support
“What’s the difference between a decent support experience and a great one? Easy: it’s the people...

Exceed CX-pectations with a tech-fluent BPO
"Ideal outsourcing gives you the edge you didn’t even know you were missing". The customer...

What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...

Retail’s nightmare: Can inconvenience stores ever work?
Boldr's President and COO, Mari Parker and Nick Petros, President of PinchForth, Inc. highlight...

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global outsourcing company on...
Boldr's Community Impact Round-Up: May and June 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to explore and develop...

Community Impact Round-Up: March-April & Boldr Impact Day 2024
From supporting education initiatives to promoting mental health awareness, Boldr's team members...