Boldr’s Community Impact Round-Up: July and August 2023
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
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The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Boldr’s Community Impact Round-Up: July and August 2023
Enabling economic mobility in rural South Africa through the Boldr BPO Academy
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
B Corps Urth and Boldr team up to protect Philippine shorelines
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Making Waves: Boldr’s Progressive Impact on Ocean Conservation in the Yucatan
Protecting our environment is not an activity exclusive to non-profit organizations or...
Best Practices When Managing Global Teams
In recent years, more companies have expanded their teams across multiple locations. Embracing...
Holidays Across Borders: Celebrating The Filipino Way
The Philippines proudly displays an array of beauty and diversity, reflected through their lively...
Holidays Across Borders: South Africa’s Jols and Joyful Celebrations
South Africa’s incredible diversity is reflected not only in its beautiful landscapes but also in...
Holidays Across Borders: Mexico’s Colors and Traditions
Mexico’s oldest traditions carry a nostalgic feeling that resonates with the warmth of its people....
Holidays Across Borders: The True Spirit of Celebrations in Canada
Holidays are the perfect excuse to enjoy life outside of work and spend quality time with loved...
Going from strength to strength with Gallup
There are numerous aptitude tests or personality assessments currently being used when new hires...
The Drag Queens’ Return
It was a hot Saturday afternoon on July 22, 2023. We paved our way through the chaotic street of FB...
Boldr’s Inc. 5000 Journey Continues
For the second year in a row, Boldr has claimed its spot on the Inc. 5000 list, ranking No. 1192....