Scaling Customer Support Amid Rapid Growth
Urth needed an outsourcing partner to help augment their support services when they experienced...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
Urth needed an outsourcing partner to help augment their support services when they experienced...
What lies behind us and what lies ahead of us are tiny matters compared to what lies within us. –...
Mandela Day is an international day of remembrance and celebration dedicated to the life and legacy...
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
In CS/CX lingo, the term “agent” often refers to call center agents, which immediately brings to...
What are the deeper foundational principles that drive and shape a company’s destiny? We sat down...
In keeping with our bimonthly impact round-up, we are happy to share some of the successes we’ve...
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
Our partner Urth, represented by its Support Manager Isaac Gray, along with our team, visited...
Protecting our environment is not an activity exclusive to non-profit organizations or...
In recent years, more companies have expanded their teams across multiple locations. Embracing...