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Working with Boldr: A Game-Changer in the World of Outsourcing
Outsourcing has been a widely debated topic for a while now. As an industry, there are many pros...
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Resources
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Working with Boldr: A Game-Changer in the World of Outsourcing
Social media lights up for International Childhood Cancer Day
This February, the Boldr team in Mexico called on team members and the community to use their...
Introducing AI to the modern CX team
In the last couple of months social media platforms have flared up with news about ChatGPT,...
Our 2022 Impact Report Is Out!
To our valued team members, clients, and community partners. Thank you for making it possible for...
Boldr’s Community Impact Round-Up: November and December 2022
Here is a round-up of some of the activities we committed ourselves to in the final months of 2022....
Preserving heritage through community initiatives
“You can’t really know where you are going until you know where you have been” – Maya Angelou The...
Email etiquette: easy tips to ward off unprofessionalism
Workplaces have become more casual than ever. Thanks to social media, elements like emojis, memes...
A Small Change with a Big Impact: Launching our Strategic Business Units
As we look back at 2022 and some of the lessons we have learned (and there have been a few), we...
CX webinar sheds light on inclusivity in the workplace
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
Making a difference with socks and shoes
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...
The Manifest honors Boldr as a valued service provider
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...