CX webinar sheds light on inclusivity in the workplace
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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Community Impact Round-Up: February-May
June 04 2025
At Boldr, we believe in driving meaningful change in the communities we serve....
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
July 11 2025
"Seriously, you all are the best. Quick to respond, and the issue is normally...
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
It’s Time to Expect More From Your CX Partner
May 20 2025
Outsourcing isn’t broken. It’s just been done wrong until now.
Featured Resources
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Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
It’s Time to Expect More From Your CX Partner
May 20 2025
Outsourcing isn’t broken. It’s just been done wrong until now.
CX webinar sheds light on inclusivity in the workplace
Making a difference with socks and shoes
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...
The Manifest honors Boldr as a valued service provider
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Digital skills training: the long-term solution for the modern workplace
On 9 November, Boldr launched consecutive partnerships with two digital skills institutions in the...
Boldr’s Community Impact Round-Up: October 2022
In keeping with our focus to do good in the communities wherein we operate, we have continued our...
Boldr’s commitment to data protection gains global recognition through SOC 2
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
Pre-season advice for your e-commerce business
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Is outsourcing the answer to Canada’s immigration drive?
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
Support Driven panel discussion touches on CX mentorship
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning...
Boldr’s Theory of Change
“We help people grow and connect” is the simplest way Boldr has communicated its mission since the...
The power of effective 1-on-1 meetings
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...