CX webinar sheds light on inclusivity in the workplace
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
There was a time when the words artificial intelligence (AI) brought up images of robots and...
On 9 November, Boldr launched consecutive partnerships with two digital skills institutions in the...
In keeping with our focus to do good in the communities wherein we operate, we have continued our...
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning...
“We help people grow and connect” is the simplest way Boldr has communicated its mission since the...
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...