Introducing AI to the modern CX team
In the last couple of months social media platforms have flared up with news about ChatGPT,...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025
"AI should always be used to enhance what humans do best, not replace them."
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
Community Impact Round-Up: February-May
June 04 2025
At Boldr, we believe in driving meaningful change in the communities we serve....
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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From Baby Steps to Big Wins: How Babylist Scaled and Strengthened Their Support Team with Boldr
August 12 2025
"They’re the most genuine business partner I’ve found.”
Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
July 11 2025
"Seriously, you all are the best. Quick to respond, and the issue is normally...
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
News
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Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025
"AI should always be used to enhance what humans do best, not replace them."
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
Boldr for the 4th Year in a Row named in the Inc. 2025 5000 list of the fastest growing private companies in the USA.
August 14 2025
"This is a great achievement for our business, to be selected for the fourth...
Outsourcing
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Why we're doubling down on humans in the age of AI
July 29 2025
“Boldr isn't defined by its tools; we're defined by our team.”
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Introducing AI to the modern CX team
Our 2022 Impact Report Is Out!
To our valued team members, clients, and community partners. Thank you for making it possible for...
Boldr’s Community Impact Round-Up: November and December 2022
Here is a round-up of some of the activities we committed ourselves to in the final months of 2022....
Preserving heritage through community initiatives
“You can’t really know where you are going until you know where you have been” – Maya Angelou The...
Email etiquette: easy tips to ward off unprofessionalism
Workplaces have become more casual than ever. Thanks to social media, elements like emojis, memes...
A Small Change with a Big Impact: Launching our Strategic Business Units
As we look back at 2022 and some of the lessons we have learned (and there have been a few), we...
CX webinar sheds light on inclusivity in the workplace
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
Making a difference with socks and shoes
Growing up, I never owned much in terms of material belongings. But the love I got from my mother...
The Manifest honors Boldr as a valued service provider
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Digital skills training: the long-term solution for the modern workplace
On 9 November, Boldr launched consecutive partnerships with two digital skills institutions in the...
Boldr’s Community Impact Round-Up: October 2022
In keeping with our focus to do good in the communities wherein we operate, we have continued our...