Celebrating the birth of every new customer at BabyBjörn
Statistically about 4 babies are born every second, which is around 385,000 babies born every...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Celebrating the birth of every new customer at BabyBjörn
Books for the discerning leader
I reflected on the impact that books have had on my journey as a founder and CEO of a rapidly...
How to retain your top talent
In the wake of the global resignation trend of 2021/2022, many companies resorted to drastic...
Driving change through skills creation and impact sourcing
Teach someone to fish and you feed them for a lifetime. In many ways, this last part of the...
The Virtual Interview: 5 Easy Tips for Interviewers and Interviewees
The reality of remote working has been cemented into company policies and procedures across the...
The Uncertain Future of Philippine-based Freelancers
It is no surprise that the Philippines have staked its claim on a large slice of the outsourcing...
The Case for Paying a Living Wage in the BPO Industry
It’s 7:30am on a Friday. 30th of August. Jules just ended her shift at the call center where she...
Our trip to Mount Balagbag
Being a former student-athlete, I always loved doing physical activities. This led me to join the...
Boldr claims its spot on the Inc. 5000 list
Boldr, a global impact-driven outsourcing company, has been ranked number 1053 on the 2022 Inc....
A special welcome to our new partners
Aspirational synergy with our clients is the lifeblood of our business and resonates with the...
Is Outsourcing With Impact The Future Of BPO?
Over the last couple of decades, there has been a global shift towards inclusivity and equity, not...
Women’s Month at Boldr: Leveraging Education & Female Empowerment
“Women are leaders everywhere you look—from the CEO who runs a Fortune 500 company to the housewife...