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Boldr’s Community Impact Round-Up: October 2022
In keeping with our focus to do good in the communities wherein we operate, we have continued our...
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Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025
"AI should always be used to enhance what humans do best, not replace them."
Resources
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Why we're doubling down on humans in the age of AI
July 29 2025
“Boldr isn't defined by its tools; we're defined by our team.”
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
See all
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Boldr’s Community Impact Round-Up: October 2022
Boldr’s commitment to data protection gains global recognition through SOC 2
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
Pre-season advice for your e-commerce business
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Is outsourcing the answer to Canada’s immigration drive?
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...
Support Driven panel discussion touches on CX mentorship
At the 2022 Support Driven Expo in Las Vegas, the themes of Mentorship and Succession Planning...
Boldr’s Theory of Change
“We help people grow and connect” is the simplest way Boldr has communicated its mission since the...
The power of effective 1-on-1 meetings
Modern management techniques rely heavily on empowering employees, which makes it a more inclusive...
Boldr’s Community Impact Round-Up
Boldr’s commitment to the community is driven by the personal desire of our team members to...
Obstacles to avoid when planning your eCommerce seasonal ramps
The season is nearly upon us. If you find yourself in the e-commerce or business process...
CX professionals gather to elevate customer experience
Outsourcing specialists and CX professionals gathered in Denver, Colorado, this September to attend...
Why Boldr is expanding into Canada
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a...
People are our only stakeholders: Reflections on Patagonia’s commitment to the planet
“We want to be the ‘Patagonia’ of outsourcing”. David Sudolsky, Boldr’s CEO and Founder has set...