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Women’s Month at Boldr: Leveraging Education & Female Empowerment
“Women are leaders everywhere you look—from the CEO who runs a Fortune 500 company to the housewife...
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Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025
"AI should always be used to enhance what humans do best, not replace them."
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Why we're doubling down on humans in the age of AI
July 29 2025
“Boldr isn't defined by its tools; we're defined by our team.”
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
See all
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Women’s Month at Boldr: Leveraging Education & Female Empowerment
Mexico turns up the heat on Boldr’s impact drive
For many, the first half of 2022 will go down as a year of recovery, especially after the pandemic...
Doing what we can with what we have for #MandelaDay2022
During the month of July, millions of South Africans ask themselves the same question: What can I...
Cape Town Takes Center Stage During BPO Panel Discussion
The last couple of years has seen a steady increase in the Business Process Outsourcing (BPO)...
Brooklinen and Boldr Creates a Comfy Outsourcing Partnership
We love nothing more than to engage with companies who are experiencing rapid growth, whether...
How Boldr supports the Sustainable Development Goals through the UN Global Compact
“I moved to the private sector to do more development work” is a line I use unironically whenever I...
Easy Ways To Track Productivity In Remote Teams
The joys of working from home, whether hybrid or fully remote, are unparalleled for those who have...
Babylist Happiness Heroes: The Joyful Partnership That Conquered Job Security
It all started with an idea born in the heart of a mom-to-be. Pregnant with her first child,...
How Important Is Internal Communications In The Modern Workspace?
On my first day at Boldr, I was overwhelmed by the number of Slack communication channels in use....
Pride Month: No Longer Misunderstood
Pride is a word that can so easily be misunderstood, especially when it lacks context. The truest...
Boldr Celebrates Its First Clutch Review
One of our immediate goals for 2022 was to maximize our reach, not only in our local industry, but...
5 Factors Driving Boldr’s Community Impact
“What do you do again?” is perhaps the staple question of every reunion. The most recent I’ve been...