How To Make Your Customers Fall In Love With You
Love is in the air. And with Valentine’s Day right around the corner, you might be wondering how...
Making the decision to leverage a BPO for customer support isn’t easy.
Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
As businesses face an increasingly competitive global landscape, prioritizing...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
“What’s the difference between a decent support experience and a great one?...
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Love is in the air. And with Valentine’s Day right around the corner, you might be wondering how...
Better Together: Applying Knowledge To Provide Amazing Customer Support Services Even for global...
As human beings, we can never stop communicating. And ever since the invention of instant messaging...
“Helping other is the way we help ourselves”
It finally happened. On June 29, 2020, we gathered on a Zoom call and submitted our application to...
“Do you think we can have a new website up and running by January 1st?”
Who doesn’t want to be the very first result on a Google search? With 91.66% of the search engine...
The pandemic thrust organizations toward transforming work in a way that elevates our people. Let’s...
Ring, ring! Who’s that? That’s right, your destiny. All jokes aside, it’s normal to wonder: are...
As everyone knows, the last few years have been challenging in many ways. They have made us...
Love shopping? So do we! Two of our favorite shopping days are here, Black Friday & Cyber Monday!...
Mistakes. We’ve all made them. Whether it’s heating up a spoon in the microwave or saying the wrong...