Raising Funds for Community Pantries, a Philippine-based Grassroots Initiative
Boldr is raising funds for Community Pantries initiative in the Philippines. To learn more about...
Find by Content Type
All Content
Resources
Impact
Culture
Case Studies
News
Outsourcing
Resources
See all
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
Impact
See all
Community Impact Round-Up: December 2024- January 2025
February 24 2025
At Boldr, we believe in driving meaningful change in the communities we serve....
The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024
As businesses face an increasingly competitive global landscape, prioritizing...
Culture
See all
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
See all
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
See all
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Outsourcing
See all
Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Raising Funds for Community Pantries, a Philippine-based Grassroots Initiative
Why OKRs Fail and How to Set Better, Boldr OKRs for Social Impact-Driven Companies
As an impact-focused, mission-driven company, Boldr has always committed to operating against three...
A Data Scientist Story: How We’re Changing the BPO Industry and How It’s Changing Us
As COVID-19 dominated headlines, our partners started asking more questions about how the work we...
The Hows and Whys of Setting Up Self-Service Customer Support for SaaS Companies
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of...
Q&A with Ben McCormack: Building a Thriving Customer Support Team
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Q&A with Annette Franz: Becoming a Customer-Centric Business
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
5 Insider Tips to Optimise Your Help Desk and Boost Productivity
Customers today expect highly personalized service. If they call you on your service phone line,...
Boldr Computers Find New Home in Taytay Community
Boldr’s previously-used computer units have found a new home in a creekside community in Barangay...
Q&A with Lauren Pragoff: eCommerce Customer Support Strategies for the Holidays
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...