How Boldr Is Helping Us Go Home
Boldr has always been a mission-driven labor of love. A place where the personal meets the...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
How Boldr Is Helping Us Go Home
Post-Traumatic Growth in Outsourcing
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September...
All You Ever Wanted To Know About Our Customer Service
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an...
What Is Outsourcing & Why You Should Do It ASAP
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from...
Boldr & Meetup: Supporting Affected Filipino Communities Through Pantries
If one thing is important to us, it’s giving back. In May 2021, Boldr started a fundraising...
Raising Funds for Community Pantries, a Philippine-based Grassroots Initiative
Boldr is raising funds for Community Pantries initiative in the Philippines. To learn more about...
Why OKRs Fail and How to Set Better, Boldr OKRs for Social Impact-Driven Companies
As an impact-focused, mission-driven company, Boldr has always committed to operating against three...
A Data Scientist Story: How We’re Changing the BPO Industry and How It’s Changing Us
As COVID-19 dominated headlines, our partners started asking more questions about how the work we...
The Hows and Whys of Setting Up Self-Service Customer Support for SaaS Companies
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of...
Q&A with Ben McCormack: Building a Thriving Customer Support Team
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...