Q&A with Annette Franz: Becoming a Customer-Centric Business
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
Find by Content Type
All Content
Resources
Impact
Culture
Case Studies
News
Outsourcing
Resources
See all
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
See all
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Culture
See all
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
See all
Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
See all
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
See all
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
See all
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Q&A with Annette Franz: Becoming a Customer-Centric Business
5 Insider Tips to Optimise Your Help Desk and Boost Productivity
Customers today expect highly personalized service. If they call you on your service phone line,...
Boldr Computers Find New Home in Taytay Community
Boldr’s previously-used computer units have found a new home in a creekside community in Barangay...
Q&A with Lauren Pragoff: eCommerce Customer Support Strategies for the Holidays
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...
Outsourcing Event Management for an Incredible Virtual Experience
The Asian Development Bank was established in 1966 and continues to be the largest multilateral...
Building Trusting Partnerships
In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...
Why You Shouldn’t Be Afraid of Outsourcing
Outsourcing is a popular organization management strategy for many fast-growing firms. It equips...
Why Australian Companies are Outsourcing to the Philippines
A quick search on Australian companies and outsourcing to the Philippines results in a Google first...
Q&A with Urth: How Outsourcing Customer Support Improved Service Quality for a Purpose-First Startup
Conscious design and positive impact—these are at the core of Urth. This Australia-based startup,...
Q&A with Cheryl Mack: On Finding an Outsourcing Partner You Can Trust
Meet Cheryl Mack. She’s the National Head of Community at Stone & Chalk, an Impact Network in...