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What’s Sales Enablement Got To Do With Lead Generation?
In the words of Tina Turner (but, you know, with a marketing spin): what’s sales enablement got to...
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
What’s Sales Enablement Got To Do With Lead Generation?
5 Reasons To Outsource
Want to know the secret to a successful, fast-growing company? We all remember how Amazon started....
How Boldr Is Helping Us Go Home
Boldr has always been a mission-driven labor of love. A place where the personal meets the...
Post-Traumatic Growth in Outsourcing
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September...
All You Ever Wanted To Know About Our Customer Service
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an...
What Is Outsourcing & Why You Should Do It ASAP
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from...
Boldr & Meetup: Supporting Affected Filipino Communities Through Pantries
If one thing is important to us, it’s giving back. In May 2021, Boldr started a fundraising...
Raising Funds for Community Pantries, a Philippine-based Grassroots Initiative
Boldr is raising funds for Community Pantries initiative in the Philippines. To learn more about...
Why OKRs Fail and How to Set Better, Boldr OKRs for Social Impact-Driven Companies
As an impact-focused, mission-driven company, Boldr has always committed to operating against three...
A Data Scientist Story: How We’re Changing the BPO Industry and How It’s Changing Us
As COVID-19 dominated headlines, our partners started asking more questions about how the work we...
The Hows and Whys of Setting Up Self-Service Customer Support for SaaS Companies
Self-service customer support is all the rage. It’s been a blossoming topic for the better part of...
