Outsourcing Event Management for an Incredible Virtual Experience
The Asian Development Bank was established in 1966 and continues to be the largest multilateral...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
Impact
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Community Impact Round-Up: December 2024- January 2025
February 24 2025
At Boldr, we believe in driving meaningful change in the communities we serve....
The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024
As businesses face an increasingly competitive global landscape, prioritizing...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Outsourcing Event Management for an Incredible Virtual Experience
Building Trusting Partnerships
In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...
Why You Shouldn’t Be Afraid of Outsourcing
Outsourcing is a popular organization management strategy for many fast-growing firms. It equips...
Why Australian Companies are Outsourcing to the Philippines
A quick search on Australian companies and outsourcing to the Philippines results in a Google first...
Q&A with Urth: How Outsourcing Customer Support Improved Service Quality for a Purpose-First Startup
Conscious design and positive impact—these are at the core of Urth. This Australia-based startup,...
Q&A with Cheryl Mack: On Finding an Outsourcing Partner You Can Trust
Meet Cheryl Mack. She’s the National Head of Community at Stone & Chalk, an Impact Network in...
Octane AI Turns to Boldr for Shopify Plus Support and Intercom Automation
The Octane AI team recently received powerful news that any business supporting eCommerce would...
Q&A with an Australian Startup: How Coassemble Decided to Outsource Key Processes to the Philippines
Coassemble is an Australia-based startup that offers an all-in-one eLearning training platform....
When a pandemic teaches you what you really need
Suneet Bhatt graduated from Fuqua in ‘06. He’s been working for over 20 years and as a result of...
Boldr & the Infinite Game
I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s...
High-Level Customer Support Trends During COVID-19
As a company, we’ve been planning and preparing for COVID-19 in some way since January.