Q&A with Ben McCormack: Building a Thriving Customer Support Team
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
Customers today expect highly personalized service. If they call you on your service phone line,...
Boldr’s previously-used computer units have found a new home in a creekside community in Barangay...
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...
The Asian Development Bank was established in 1966 and continues to be the largest multilateral...
In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...
Outsourcing is a popular organization management strategy for many fast-growing firms. It equips...
A quick search on Australian companies and outsourcing to the Philippines results in a Google first...
Conscious design and positive impact—these are at the core of Urth. This Australia-based startup,...