Octane AI Turns to Boldr for Shopify Plus Support and Intercom Automation
The Octane AI team recently received powerful news that any business supporting eCommerce would...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Octane AI Turns to Boldr for Shopify Plus Support and Intercom Automation
Q&A with an Australian Startup: How Coassemble Decided to Outsource Key Processes to the Philippines
Coassemble is an Australia-based startup that offers an all-in-one eLearning training platform....
When a pandemic teaches you what you really need
Suneet Bhatt graduated from Fuqua in ‘06. He’s been working for over 20 years and as a result of...
Boldr & the Infinite Game
I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s...
High-Level Customer Support Trends During COVID-19
As a company, we’ve been planning and preparing for COVID-19 in some way since January.
Boldr Visits the Customer Experience Virtual Summit
A Quick Take on the 2020 Customer Experience Summit Hosted by Kustomer, Tethr, and Challenger: Here...
How Mission-Driven Organizations Responded to COVID-19
On April 16th we hosted a discussion with some of the most thoughtful friends and partners from a...
Boldranians Take on COVID-19
This is a critical moment in the world. Here’s Boldranians Take on COVID-19. The COVID-19 pandemic...
Employing Outsourcing and Automation to Scale a Support Experience
Cratejoy partners with Solvvy and Boldr to Transform Support and Power Productivity through...
Evolution of Business Process Outsourcing: From Tactical to Human-Centric
According to a study conducted by Grand View Research Inc., the global business process outsourcing...
Building a Global, Purpose-Driven Outsourcing Organization
When you hear the word Boldr, your mind doesn’t jump to, “Boeing Online Diagnostic Reporting,” but...
Mission-Driven Outsourcing: Coordinated Typhoon Relief Efforts in the Philippines
Conscious. Purpose-Driven. Mission-Driven. Impact-Focused. All terms have not historically been...