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Building a Global, Purpose-Driven Outsourcing Organization
When you hear the word Boldr, your mind doesn’t jump to, “Boeing Online Diagnostic Reporting,” but...
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Resources
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
See all
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Building a Global, Purpose-Driven Outsourcing Organization
Mission-Driven Outsourcing: Coordinated Typhoon Relief Efforts in the Philippines
Conscious. Purpose-Driven. Mission-Driven. Impact-Focused. All terms have not historically been...
2019’s Challenges Become 2020’s Progress
Boldr exists to help people grow and connect. Not just our employees or our Clients—but everyone we...
ICYMI: Boldr’s Impact Initiatives Powered Through
“Omwana ni wa bhone,” as the Jita people of Africa would say, means a child’s upbringing belongs to...
Beat the Myth: Inside the Outsourcing Game
There comes a time in every young business’s life when they need to figure out whether it’s time to...
Life in the BPO Industry: The Myths, The Facts, and The Spilled Tea
The Business Process Outsourcing industry in the Philippines has been going skyward for years. The...
5 Ways Boldr Celebrates Pride
Despite having the usual rainy season in June in the Philippines, no one’s raining on anyone’s...
Boldr’s Battle for Mental Health
Since the beginning, our goal at Boldr has always been to raise the bar for outsourcing companies....
Empower 2019: Inspire, Support, and Enable
Customer Experience is a topic that is near and dear to our hearts. That’s why when we heard that...
Get To Know Our People Committee
Here at Boldr, we ensure that our team has the opportunity, we have our awesome People Committee!...
Ready, Set, Go for Boldr: Our Recruitment Process Run-Through
Finding talented individuals in this ever-growing industry is not easy. And when it comes to...
Is your outsourcing partner future-ready?
Our CEO David Sudolsky had an incredible opportunity of sharing fresh insights on DataCamp’s...