Answering Quora Questions: Customer Experience Strategy
Having a customer experience strategy is essential to achieving high customer retention rates,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
At Boldr, we believe in driving meaningful change in the communities we serve....
One promotion helped a team member send their brother to college. Another...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Outsourcing isn’t broken. It’s just been done wrong until now.
Having a customer experience strategy is essential to achieving high customer retention rates,...
In this episode of “Quora Corner”, David is taking on outsourcing advantages questions from people...
Outsourcing- especially in the Philippines- is a very common strategy for companies who want to...
After taking a four-month hiatus from work last year, I found myself knee-deep in a wide job search...
Soon it’s going to be job hunting season! Hundreds of thousands of fresh graduates in the...
My name is Gizele Kaw and I’m an Impact Advocate at Boldr. This means that I’m responsible for...