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Boldr lends a hand to the Baseco community
On January 11, a quick-moving fire gutted several dozen homes in the BASECO Compound, affecting 120...
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
News
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Outsourcing
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Boldr's Community Impact Round-Up: April-June 2026
September 14 2026
At Boldr, impact isn’t something that sits separately from the work we do. As a...
Streetlight x Boldr Partnership Growth
August 27 2026
Creating Opportunities Together: Boldr and Streetlight Philippines Continue a...
Boldr's Community Impact Round-Up: 2026
April 07 2026
From community partnerships to disaster response and education, the first...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
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Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Boldr lends a hand to the Baseco community
Building Boldr: A Look Back at an Incredible Year
2018 has been an incredibly challenging, yet rewarding year. We learned more in the last year about...
Optimizing Seasonal Customer Support Teams to Ensure Excellent Customer Experience
UrbanStems is a DC-based online flower delivery startup whose goal is “building the Hallmark of our...
Trends in Outsourcing: AI & Impact Sourcing
Trends in Outsourcing have really evolved since its inception. During its early stages, outsourcing...
Go Beyond Expectations with a Purpose-driven Business Model
Last December 1st, we were honored to have our CEO, David Sudolsky, as one of the speakers at...
The Evolution of Outsourcing: History & Trends
Over the last 50 years, the history of outsourcing has undergone huge shifts. It has evolved from...
Shooting Hoops with our Scholars
Last Nov. 17, 2018, Boldr co-hosted the “AMV Basketball Clinic” with Alaska Aces Assistant Coach,...
Auditing Fringe Content & Implementing Community Guidelines at Scale
The world’s largest community for creators and their patrons provides visual artists, musicians,...
Answering Quora Questions: Customer Experience Strategy
Having a customer experience strategy is essential to achieving high customer retention rates,...
Answering Quora Questions: Outsourcing Advantages & Secrets
In this episode of “Quora Corner”, David is taking on outsourcing advantages questions from people...
Answering Quora Questions: Outsourcing Explained
Outsourcing- especially in the Philippines- is a very common strategy for companies who want to...
What does “fast-paced” mean for company culture?
After taking a four-month hiatus from work last year, I found myself knee-deep in a wide job search...