If your customer support metrics look worse after implementing AI,...

C-level leaders of high-growth organizations don’t need to be sold on Business...

"AI should always be used to enhance what humans do best, not replace them."

As Generative AI becomes pervasive in modern business, we’re seeing the...

At Boldr, we believe in driving meaningful change in the communities we serve....

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

"They’re the most genuine business partner I’ve found.”

"Seriously, you all are the best. Quick to respond, and the issue is normally...

“GOLFZON needed a customer experience partner to help augment their support...

Most customer experience teams don’t lose trust in the big, dramatic moments.

Customer support has always been about more than solving problems. At its best,...

"AI should always be used to enhance what humans do best, not replace them."

“Boldr isn't defined by its tools; we're defined by our team.”

For years, outsourcing success was measured in headcount: more people meant...

Outsourcing isn’t broken. It’s just been done wrong until now.

Over-relying on AI in customer service can backfire; hybrid human-AI models...

For years, outsourcing success was measured in headcount: more people meant...

If your customer support metrics look worse after implementing AI,...

Most customer experience teams don’t lose trust in the big, dramatic moments.

Customer support has always been about more than solving problems. At its best,...

As Generative AI becomes pervasive in modern business, we’re seeing the...