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Boldr’s Community Impact Round-Up: January & February 2023
March is B Corp Month. We are proud to be B Corp certified because it keeps us focused and driven...
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Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025
"AI should always be used to enhance what humans do best, not replace them."
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
Resources
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Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
August 15 2025
"AI should always be used to enhance what humans do best, not replace them."
Outsourcing
See all
Lessons from Five Years of Being a B Corp
March 31 2026
A certification is a moment. What you do after that moment is the measure of...
Why we're doubling down on humans in the age of AI
July 29 2025
“Boldr isn't defined by its tools; we're defined by our team.”
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Featured Resources
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The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Headcount is dead: Why outsourcing must be outcome-driven in an AI era
July 15 2025
For years, outsourcing success was measured in headcount: more people meant...
Congratulations! Your AHT has grown by 30%! Wait, what?
July 08 2025
If your customer support metrics look worse after implementing AI,...
CX Insights
See all
Empathy by algorithm: how humans and AI co-author exceptional support stories
September 30 2025
Customer support has always been about more than solving problems. At its best,...
AI adoption without job erosion: ethical principles every business must consider
August 15 2025
As Generative AI becomes pervasive in modern business, we’re seeing the...
The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
July 28 2025
Over-relying on AI in customer service can backfire; hybrid human-AI models...
Boldr’s Community Impact Round-Up: January & February 2023
Boldr Founder recognized among Top 100 Impactful CEOs by MO
The 2023 MO100 Top Impact CEO Ranking has just been released. We are proud to announce that David...
Social media lights up for International Childhood Cancer Day
This February, the Boldr team in Mexico called on team members and the community to use their...
Introducing AI to the modern CX team
In the last couple of months social media platforms have flared up with news about ChatGPT,...
Boldr’s Community Impact Round-Up: November and December 2022
Here is a round-up of some of the activities we committed ourselves to in the final months of 2022....
CX webinar sheds light on inclusivity in the workplace
Boldr is in the business of building global teams for our clients. This makes us naturally curious...
The Manifest honors Boldr as a valued service provider
Given the renewed focus on operational excellence, it behooves businesses to ensure that their...
Will AI replace the human element of the outsourcing industry?
There was a time when the words artificial intelligence (AI) brought up images of robots and...
Digital skills training: the long-term solution for the modern workplace
On 9 November, Boldr launched consecutive partnerships with two digital skills institutions in the...
Boldr’s Community Impact Round-Up: October 2022
In keeping with our focus to do good in the communities wherein we operate, we have continued our...
Pre-season advice for your e-commerce business
In the lead-up to the busy season, there are many boxes to tick if you want to keep your e-commerce...
Is outsourcing the answer to Canada’s immigration drive?
Canada is fast becoming a prime outsourcing destination. The Canadian Government has been working...