Enabling economic mobility in rural South Africa through the Boldr BPO Academy
“By harnessing the power of BPO jobs, they are not just answering phones; they are answering the...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Featured Resources
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Enabling economic mobility in rural South Africa through the Boldr BPO Academy
Going from strength to strength with Gallup
There are numerous aptitude tests or personality assessments currently being used when new hires...
An a-Tractive partnership for pet owners around the world
A renowned manufacturer of GPS tracking devices for pets wanted to expand their global operations...
Transforming homes sustainably while outsourcing ethically
At a time when the inclination towards conscious consumerism is calling businesses to revisit their...
Staying connected to your customers during blackouts
As an ethical outsourcing company with support teams across the globe, Boldr has made a point of...
Embracing living wage before it becomes legislation
Earlier this month, Kabataan Party-list Representative Raoul Danniel A. Manuel re-filed the BPO...
Boldr’s Community Impact Round-Up: March and April 2023
As the year gains momentum, we keep driving towards our ultimate goal of uplifting communities...
Tracking holidays for global teams
Working in a global team means navigating the holidays of each country you are operating in. It’s...
Putting the customer first in the CX experience
In April Boldr attended ElevateCX 2023, a premier event for customer experience leaders which was...
How Caraway leads their CX with empathy
On the cusp of the 2022 holiday season, Caraway visited Boldr’s South Africa office to meet the...
CX Leaders… Assemble!
The 2023 Support Driven Leadership Summit was held in Philadelphia from 3 to 4 April. As the...
Enabling students in the higher education sphere
BibliU is a UK-based edtech company with a passion for education. With the vision of CEO and...