If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
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B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
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"Seriously, you all are the best. Quick to respond, and the issue is normally...
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“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
In the rural town of Hazyview, the second cohort of students recently completed our BPO training...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that began a couple of...
Customer support and CX have undergone radical transformations over the last few decades. Advanced...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are convinced that it’s...
With the rise of digital nomads and the access to remote work and talent globally, individuals are...
Retention rates have become a conventional metric that indicates the success of an organization’s...
South Africa is a nation of remarkable beauty and diversity, but it also grapples with one of the...
The latest Support Driven Leadership Summit occurred in Oakland from 14-15 November and sparked...
At the latest ElevateCX community gathering in Atlanta, the Boldr team connected with fellow CX...
Urth needed an outsourcing partner to help augment their support services when they experienced...
Boldr has been at the forefront of a significant change in how it compensates its team members. In...
Broadening access to equitable employment is part of Boldr’s mission. It feeds into our Theory of...
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