Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
"AI should always be used to enhance what humans do best, not replace them."
C-level leaders of high-growth organizations don’t need to be sold on Business...
Making the decision to leverage a BPO for customer support isn’t easy.
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
"This is a great achievement for our business, to be selected for the fourth...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the emergence of AI codes of...
At Boldr, we believe in driving meaningful change in the communities we serve. Through partnerships...
One promotion helped a team member send their brother to college. Another helped a family build...
At Boldr, we believe in driving meaningful change in the communities we serve. Through partnerships...
As businesses face an increasingly competitive global landscape, prioritizing Justice, Equity,...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
From celebrating LGBTQIA+ communities to creating a safe space for children to explore and develop...
From supporting education initiatives to promoting mental health awareness, Boldr's team members...