Imagine you’re nine months into your contract with your outsourced tier-one...
Customer support and CX have undergone radical transformations over the last...
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
As businesses face an increasingly competitive global landscape, prioritizing...
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
For a business operating mostly online and servicing a global clientele, our...
“What’s the difference between a decent support experience and a great one?...
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Love shopping? So do we! Two of our favorite shopping days are here, Black Friday & Cyber Monday!...
Mistakes. We’ve all made them. Whether it’s heating up a spoon in the microwave or saying the wrong...
In the words of Tina Turner (but, you know, with a marketing spin): what’s sales enablement got to...
Want to know the secret to a successful, fast-growing company? We all remember how Amazon started....
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September...
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an...
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from...
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
Customers today expect highly personalized service. If they call you on your service phone line,...