How To Make Your Customers Fall In Love With You
Love is in the air. And with Valentine’s Day right around the corner, you might be wondering how...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
Featured Resources
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Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
The Future of CX is Integrated — Not Outsourced
April 28 2025
“We want a partner who feels like part of our team.”
How To Make Your Customers Fall In Love With You
How Boldr & Guru Became A Match Made in eCommerce Heaven
Better Together: Applying Knowledge To Provide Amazing Customer Support Services Even for global...
The Ultimate Guide For Implementing Online Chat Support
As human beings, we can never stop communicating. And ever since the invention of instant messaging...
How To Implement SEO On Your Sales Enablement Strategy
Who doesn’t want to be the very first result on a Google search? With 91.66% of the search engine...
The Importance Of Phone Calls In Customer Support
Ring, ring! Who’s that? That’s right, your destiny. All jokes aside, it’s normal to wonder: are...
What We’re Thankful For This Year
As everyone knows, the last few years have been challenging in many ways. They have made us...
How An Outsourcing Partner Can Help Boost Your Sales In Black Friday & Cyber Monday
Love shopping? So do we! Two of our favorite shopping days are here, Black Friday & Cyber Monday!...
The 6 Most Common Mistakes in Lead Generation
Mistakes. We’ve all made them. Whether it’s heating up a spoon in the microwave or saying the wrong...
What’s Sales Enablement Got To Do With Lead Generation?
In the words of Tina Turner (but, you know, with a marketing spin): what’s sales enablement got to...
5 Reasons To Outsource
Want to know the secret to a successful, fast-growing company? We all remember how Amazon started....
Post-Traumatic Growth in Outsourcing
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September...
All You Ever Wanted To Know About Our Customer Service
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an...