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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024
“What’s the difference between a decent support experience and a great one?...
Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Global outsourcing leader Boldr earns Minority Business Enterprise certification
Minority Business Enterprise certification through Southern California Minority Supplier...
How Feather is Streamlining Their Customer Journey
When Liz Hettler, Director of Customer Experience at Showroom and Feather visited Boldr's South...
Expanding Globally by Outsourcing Ethically
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat down with Mari Parker,...
Meet our new Director of Implementations: Chad Wegrecki
Chad Wegrecki has joined our team as Boldr's new Director of Implementations. While visiting our...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up with Mari Parker, COO...
Meet our new VP of Revenue: Greg Collins
Our new VP of Revenue, Greg Collins, recently sat down with Mari Parker, President and COO at...
How Babylist Retained & Scaled Their Entire Support Team Through Boldr's Global Employment Solution
While attending the Support Driven Leadership conference, Chris Murray from Babylist took the time...
Meet our new VP of People: Deborah Hamill
We are proud to welcome Deborah Hamill to the team. With over 12 years of experience in Global HR,...
How Afresh built a global team of Support Engineers through ethical outsourcing
During the Support Driven Conference in 2023, Boldr's COO, Mari Parker, met with Keisha Armand, the...
How to Vet an Ethical Outsourcing Partner
Business Process Outsourcing (BPO) is a common practice among companies that allows them to...