

Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
"AI should always be used to enhance what humans do best, not replace them."

AI adoption without job erosion: ethical principles every business must consider
As Generative AI becomes pervasive in modern business, we’re seeing the...

Community Impact Round-Up: February-May
At Boldr, we believe in driving meaningful change in the communities we serve....

Your CEO is not a BPO virgin; they just want to get it right
C-level leaders of high-growth organizations don’t need to be sold on Business...

Developing an Effective BPO Management Strategy for Customer Service Success
Making the decision to leverage a BPO for customer support isn’t easy.

Mission-driven BPO leader Boldr included in Inc. 5000
Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
B Corp Month has come to an end, but we sure had a blast! If you missed any of...

From Baby Steps to Big Wins: How Babylist Scaled and Strengthened Their Support Team with Boldr
"They’re the most genuine business partner I’ve found.”

Brewing Better Support: How Boldr Helped Odeko Serve Up Excellence
"Seriously, you all are the best. Quick to respond, and the issue is normally...

Teeing Off with Exceptional Customer Service
“GOLFZON needed a customer experience partner to help augment their support...

Why Humans Remain Crucial for Customer Experience (CX) in the AI and GenAI Era
"AI should always be used to enhance what humans do best, not replace them."

AI adoption without job erosion: ethical principles every business must consider
As Generative AI becomes pervasive in modern business, we’re seeing the...

Boldr for the 4th Year in a Row named in the 2025 Inc. 5000 list of the fastest growing private companies in the USA.
"This is a great achievement for our business, to be selected for the fourth...

Why we're doubling down on humans in the age of AI
“Boldr isn't defined by its tools; we're defined by our team.”

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...

The 80/20 AI Fallacy: Why Most BPOs Struggle with Automation
Over-relying on AI in customer service can backfire; hybrid human-AI models...

Headcount is dead: Why outsourcing must be outcome-driven in an AI era
For years, outsourcing success was measured in headcount: more people meant...

Congratulations! Your AHT has grown by 30%! Wait, what?
If your customer support metrics look worse after implementing AI,...


Why Australian Companies are Outsourcing to the Philippines
A quick search on Australian companies and outsourcing to the Philippines results in a Google first...

Q&A with Urth: How Outsourcing Customer Support Improved Service Quality for a Purpose-First Startup
Conscious design and positive impact—these are at the core of Urth. This Australia-based startup,...

Q&A with Cheryl Mack: On Finding an Outsourcing Partner You Can Trust
Meet Cheryl Mack. She’s the National Head of Community at Stone & Chalk, an Impact Network in...

Octane AI Turns to Boldr for Shopify Plus Support and Intercom Automation
The Octane AI team recently received powerful news that any business supporting eCommerce would...

Q&A with an Australian Startup: How Coassemble Decided to Outsource Key Processes to the Philippines
Coassemble is an Australia-based startup that offers an all-in-one eLearning training platform....

High-Level Customer Support Trends During COVID-19
As a company, we’ve been planning and preparing for COVID-19 in some way since January.

Boldr Visits the Customer Experience Virtual Summit
A Quick Take on the 2020 Customer Experience Summit Hosted by Kustomer, Tethr, and Challenger: Here...

Boldranians Take on COVID-19
This is a critical moment in the world. Here’s Boldranians Take on COVID-19. The COVID-19 pandemic...

Employing Outsourcing and Automation to Scale a Support Experience
Cratejoy partners with Solvvy and Boldr to Transform Support and Power Productivity through...

Evolution of Business Process Outsourcing: From Tactical to Human-Centric
According to a study conducted by Grand View Research Inc., the global business process outsourcing...

Mission-Driven Outsourcing: Coordinated Typhoon Relief Efforts in the Philippines
Conscious. Purpose-Driven. Mission-Driven. Impact-Focused. All terms have not historically been...