All You Ever Wanted To Know About Our Customer Service
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an...
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Your CEO is not a BPO virgin; they just want to get it right
March 24 2025
C-level leaders of high-growth organizations don’t need to be sold on Business...
Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024
Making the decision to leverage a BPO for customer support isn’t easy.
Impact
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The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025
One promotion helped a team member send their brother to college. Another...
Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025
“GOLFZON needed a customer experience partner to help augment their support...
How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
News
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Turning Gratitude Into Action: Boldr's Client-Led Impact Story
April 14 2025
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Global outsourcing leader Boldr earns Minority Business Enterprise certification
April 04 2025
{% module_block module "widget_277d8ec7-3a96-428b-babd-337038b8979b" %}{%...
Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Outsourcing
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It’s Time to Expect More From Your CX Partner
May 20 2025
Outsourcing isn’t broken. It’s just been done wrong until now.
Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
Featured Resources
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It’s Time to Expect More From Your CX Partner
May 20 2025
Outsourcing isn’t broken. It’s just been done wrong until now.
Human-First CX Delivers Measurable Results
May 12 2025
We don’t just talk about people-first support — we build it into every team and...
AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025
AI is an incredible tool — but it’s not the whole answer.
All You Ever Wanted To Know About Our Customer Service
What Is Outsourcing & Why You Should Do It ASAP
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from...
Q&A with Ben McCormack: Building a Thriving Customer Support Team
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Q&A with Annette Franz: Becoming a Customer-Centric Business
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
5 Insider Tips to Optimise Your Help Desk and Boost Productivity
Customers today expect highly personalized service. If they call you on your service phone line,...
Q&A with Lauren Pragoff: eCommerce Customer Support Strategies for the Holidays
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems Turns to Boldr for Practical, Tactical Seasonal Support in Times of Incredible Demand and Uncertainty
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...
Outsourcing Event Management for an Incredible Virtual Experience
The Asian Development Bank was established in 1966 and continues to be the largest multilateral...
Why You Shouldn’t Be Afraid of Outsourcing
Outsourcing is a popular organization management strategy for many fast-growing firms. It equips...
