Post-Traumatic Growth in Outsourcing
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September...
If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
Or Closing the Loop on Business Resiliency and Transformation in Response to COVID-19 On September...
Customer service, customer support, customer satisfaction. All three go hand in hand to provide an...
Outsourcing. We’ve all heard of this business model that, over the past years, has grown from...
There are two types of customer support reps you’ll encounter. One who prioritizes company policies...
Customer Centricity is at the heart of a great customer experience. Brands that put in the effort...
Customers today expect highly personalized service. If they call you on your service phone line,...
Holidays can be a stressful time for consumers and businesses. According to research by Freshdesk,...
UrbanStems focuses on the quality of the flowers they deliver and the very exceptional and human...
The Asian Development Bank was established in 1966 and continues to be the largest multilateral...
Outsourcing is a popular organization management strategy for many fast-growing firms. It equips...