"AI should always be used to enhance what humans do best, not replace them."

As Generative AI becomes pervasive in modern business, we’re seeing the...

At Boldr, we believe in driving meaningful change in the communities we serve....

C-level leaders of high-growth organizations don’t need to be sold on Business...

Making the decision to leverage a BPO for customer support isn’t easy.

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

"They’re the most genuine business partner I’ve found.”

"Seriously, you all are the best. Quick to respond, and the issue is normally...

“GOLFZON needed a customer experience partner to help augment their support...

"AI should always be used to enhance what humans do best, not replace them."

As Generative AI becomes pervasive in modern business, we’re seeing the...

"This is a great achievement for our business, to be selected for the fourth...

“Boldr isn't defined by its tools; we're defined by our team.”

For years, outsourcing success was measured in headcount: more people meant...

If your customer support metrics look worse after implementing AI,...

Over-relying on AI in customer service can backfire; hybrid human-AI models...

For years, outsourcing success was measured in headcount: more people meant...

If your customer support metrics look worse after implementing AI,...