What we did differently in our 2023 Impact Report
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down with us to...
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Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024
Imagine you’re nine months into your contract with your outsourced tier-one...
5 Reasons Why You Need a "Team Captain" in Your Global CX Team
April 03 2024
Customer support and CX have undergone radical transformations over the last...
Things to Consider Before Outsourcing Your Customer Support
February 07 2024
You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...
Impact
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What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Boldr's Community Impact Round-Up: May and June 2024
July 31 2024
From celebrating LGBTQIA+ communities to creating a safe space for children to...
Community Impact Round-Up: March-April & Boldr Impact Day 2024
June 24 2024
From supporting education initiatives to promoting mental health awareness,...
Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Putting the Spotlight on Boldr’s Culture
May 10 2024
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
#ICYMI: How we celebrated B-Corp Month
April 10 2024
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
Case Studies
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How Feather is Streamlining Their Customer Journey
April 22 2024
When Liz Hettler, Director of Customer Experience at Showroom and Feather...
Expanding Globally by Outsourcing Ethically
April 22 2024
Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...
How Interfolio's 7-year outsourcing partnership grew across multiple teams
March 22 2024
Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...
News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
All You Need to Know About the 2024 Support Driven Expo
June 03 2024
Our team had an inspiring time at the Support Driven Expo 2024 held in Las...
Boldr launches a brand new site
February 08 2024
For a business operating mostly online and servicing a global clientele, our...
Outsourcing
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Exceed CX-pectations with a tech-fluent BPO
October 14 2024
"Ideal outsourcing gives you the edge you didn’t even know you were missing".
What we did differently in our 2023 Impact Report
September 30 2024
Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...
Retail’s nightmare: Can inconvenience stores ever work?
August 30 2024
Boldr's President and COO, Mari Parker and Nick Petros, President of ...
What we did differently in our 2023 Impact Report
Introducing "Boldr Economics": Our Theory of Change
“How does your company make a real impact by existing?”
Delivering on Our Living Wage Commitment in 2023
During the final days of December 2023, Boldr achieved one of its most ambitious goals for that...
Boldr’s “B Day”: Reflecting on Two Years of Becoming a B Corp
It has been exactly two years since we received our B Corp status. Two years is a milestone...
Ethical Outsourcing and a Regenerative Economy: Insights from the B for Good Leaders Summit
“Everything we do is underpinned by two simple questions: is this right by the environment and is...
Four Lessons: Implementing a Living Wage for the First Time
“A rising tide lifts all boats” is a metaphor that means when a community shows material positive...
Boldr’s Legal Commitment to The World
We celebrated our first year as a B Corp on 5 November 2022 and we are in the middle of our second...
Boldr’s commitment to data protection gains global recognition through SOC 2
Consumer financial and personal data breaches compounded by the lack of adequate security measures...
Boldr’s Theory of Change
“We help people grow and connect” is the simplest way Boldr has communicated its mission since the...
People are our only stakeholders: Reflections on Patagonia’s commitment to the planet
“We want to be the ‘Patagonia’ of outsourcing”. David Sudolsky, Boldr’s CEO and Founder has set...
The Case for Paying a Living Wage in the BPO Industry
It’s 7:30am on a Friday. 30th of August. Jules just ended her shift at the call center where she...
How Boldr supports the Sustainable Development Goals through the UN Global Compact
“I moved to the private sector to do more development work” is a line I use unironically whenever I...