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Your Customers Deserve Better Than Bots — Why Human-First Support Matters
April 17 2025

Your CEO is not a BPO virgin; they just want to get it right
March 24 2025

C-level leaders of high-growth organizations don’t need to be sold on Business...

Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024

Making the decision to leverage a BPO for customer support isn’t easy.

Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
May 10 2024

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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Teeing Off with Exceptional Customer Service
February 18 2025

“GOLFZON needed a customer experience partner to help augment their support...

How Feather is Streamlining Their Customer Journey
April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically
April 22 2024

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

Outsourcing
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AI Alone Isn’t a CX Strategy — Here’s a Better Way
May 05 2025

AI is an incredible tool — but it’s not the whole answer.

The Future of CX is Integrated — Not Outsourced
April 28 2025

“We want a partner who feels like part of our team.”

The Future of Career Progression: Sustaining Families, Building Legacy
April 24 2025

One promotion helped a team member send their brother to college. Another...