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Developing an Effective BPO Management Strategy for Customer Service Success
December 03 2024

Making the decision to leverage a BPO for customer support isn’t easy.

Outsource Successfully by Avoiding These Four Common Mistakes
April 30 2024

Imagine you’re nine months into your contract with your outsourced tier-one...

5 Reasons Why You Need a "Team Captain" in Your Global CX Team
April 03 2024

Customer support and CX have undergone radical transformations over the last...

Impact
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The JEDI Effect: How to be a Force for Good and Growth through Inclusive Hiring
October 31 2024

As businesses face an increasingly competitive global landscape, prioritizing...

What we did differently in our 2023 Impact Report
September 30 2024

Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Boldr's Community Impact Round-Up: May and June 2024
July 31 2024

From celebrating LGBTQIA+ communities to creating a safe space for children to...

Culture
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture
May 10 2024

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month
April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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How Feather is Streamlining Their Customer Journey
April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically
April 22 2024

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

How Interfolio's 7-year outsourcing partnership grew across multiple teams
March 22 2024

Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...

News
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Mission-driven BPO leader Boldr included in Inc. 5000
August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

All You Need to Know About the 2024 Support Driven Expo
June 03 2024

Our team had an inspiring time at the Support Driven Expo 2024 held in Las...

Boldr launches a brand new site
February 08 2024

For a business operating mostly online and servicing a global clientele, our...

Outsourcing
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Building a people-first strategy to AI in customer support
October 29 2024

“What’s the difference between a decent support experience and a great one?...

Exceed CX-pectations with a tech-fluent BPO
October 14 2024

"Ideal outsourcing gives you the edge you didn’t even know you were missing".

What we did differently in our 2023 Impact Report
September 30 2024

Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Boldr is a B Corp

It finally happened. On June 29, 2020, we gathered on a Zoom call and submitted our application to...

Building Trusting Partnerships

In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...

Boldr & the Infinite Game

I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s...