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Outsource Successfully by Avoiding These Four Common Mistakes

April 30 2024

Imagine you’re nine months into your contract with your outsourced tier-one...

5 Reasons Why You Need a "Team Captain" in Your Global CX Team

April 03 2024

Customer support and CX have undergone radical transformations over the last...

Things to Consider Before Outsourcing Your Customer Support

February 07 2024

You are a CEO or CX/CS leader of a growing e-commerce or SaaS company. You are...

Impact
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What we did differently in our 2023 Impact Report

September 30 2024

Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Boldr's Community Impact Round-Up: May and June 2024

July 31 2024

From celebrating LGBTQIA+ communities to creating a safe space for children to...

Community Impact Round-Up: March-April & Boldr Impact Day 2024

June 24 2024

From supporting education initiatives to promoting mental health awareness,...

Culture
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Mission-driven BPO leader Boldr included in Inc. 5000

August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

Putting the Spotlight on Boldr’s Culture

May 10 2024

Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...

#ICYMI: How we celebrated B-Corp Month

April 10 2024

B Corp Month has come to an end, but we sure had a blast! If you missed any of...

Case Studies
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How Feather is Streamlining Their Customer Journey

April 22 2024

When Liz Hettler, Director of Customer Experience at Showroom and Feather...

Expanding Globally by Outsourcing Ethically

April 22 2024

Earlier this year, Neil Smith, the VP of Technical Support at Iterable, sat...

How Interfolio's 7-year outsourcing partnership grew across multiple teams

March 22 2024

Armon Nasrollahi, Director of Client Support at Interfolio, recently met up...

Mission-driven BPO leader Boldr included in Inc. 5000

August 13 2024

Inc. magazine includes seven-year-old purpose-driven, people-focused global...

All You Need to Know About the 2024 Support Driven Expo

June 03 2024

Our team had an inspiring time at the Support Driven Expo 2024 held in Las...

Boldr launches a brand new site

February 08 2024

For a business operating mostly online and servicing a global clientele, our...

Outsourcing
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What we did differently in our 2023 Impact Report

September 30 2024

Our 2023 Impact Report is out! Our Head of Global Impact, Glo Guevarra sat down...

Retail’s nightmare: Can inconvenience stores ever work?

August 30 2024

Boldr's President and COO, Mari Parker and Nick Petros, President of ...

Boldr is a B Corp

It finally happened. On June 29, 2020, we gathered on a Zoom call and submitted our application to...

Building Trusting Partnerships

In my previous blog post, I talked through Simon Sinek’s “The Infinite Game,” broke down the book’s...

Boldr & the Infinite Game

I planned a one-month-long trip to Costa Rica, my first multi-week vacation since Boldr’s...