Empathy by algorithm: how humans and AI co-author exceptional support stories
Customer support has always been about more than solving problems. At its best, it’s about...
If your customer support metrics look worse after implementing AI,...
C-level leaders of high-growth organizations don’t need to be sold on Business...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
At Boldr, we believe in driving meaningful change in the communities we serve....
Inc. magazine includes seven-year-old purpose-driven, people-focused global...
Last week, Boldr held its Spotlight Awards ceremony, a quarterly tradition that...
B Corp Month has come to an end, but we sure had a blast! If you missed any of...
"They’re the most genuine business partner I’ve found.”
"Seriously, you all are the best. Quick to respond, and the issue is normally...
“GOLFZON needed a customer experience partner to help augment their support...
Customer support has always been about more than solving problems. At its best,...
"AI should always be used to enhance what humans do best, not replace them."
As Generative AI becomes pervasive in modern business, we’re seeing the...
For years, outsourcing success was measured in headcount: more people meant...
Outsourcing isn’t broken. It’s just been done wrong until now.
For years, outsourcing success was measured in headcount: more people meant...
If your customer support metrics look worse after implementing AI,...
Customer support has always been about more than solving problems. At its best,...
As Generative AI becomes pervasive in modern business, we’re seeing the...
Customer support has always been about more than solving problems. At its best, it’s about...